Ultimate Ears UK Support

[Big Kev]

Whilst trying to take the T-500's off my triple.fi's, the nozzle section of the phone came away in my hand.

I've completed the RMA form on their website and as I only purchased them eleven months ago, from Amazon.co.uk, I presume there shouldn't be a problem with the RMA.

As I live in the UK, does anyone have any experience with them, where would they have to be sent and would they most likely be repaired or replaced?

Cheers.

 

[hoosterw]

Call Amazon. By european law (ruling by the European High Court in The Hague) the company that sell you the stuff is responsible for the first warranty!

They should get it fixed for you! Do not let yourself be sent into the dark like many internet sellers do, by telling you have to revert to the manufacturer. That is crap. They have to help you, they cashed the money when you bought it and that service is included!

Otherwise: next time buy at a decent store that will do that for you. You might pay a few more bucks but you would be serviced now.

Sorry, could not help myself. just had to finish this goal

Rgds Hans.

 

[Big Kev]

I contacted Amazon when my cable split and they stated that it only carried a six month warranty with the phones, so they gave me 10% of the value, which wasn't too bad as a new cable cost less than that. As that was three months ago, my only option is UE.

 

[walkingman]

Wait are they saying the cable only carries a six month warranty or for the whole product?

 

[Big Kev]

They said it was the whole product mate. I may contact them again tomorrow, to see if that is the case or not.

Even so, the prices have gone up a fair bit over the last eleven months, so it will probably be better going the UE route anyway, because I would be a fair bit out of pocket even if they gave me a full refund, which wouldn't happen anyway.

 

[walkingman]

I think 10.fi has 1 year warranty as standard. Amazon customer service must be pulling out numbers out of its ass.

Personally, while I agree with hoosterw, it is probably easier going directly to the manufacturer anyway, especially if it is quicker. Whichever gets your product fixed quicker and if UE will honour the warranty then good on them.

 

[hoosterw]

Hmm strange,

UE Cables are not covered by warranty here in NL. Further we carry a full one year on the in-ears.

Well good luck anyway.

Hans.

 

[Big Kev]

Just received a reply from UE and I have to send them to Irvine, CA, with the original box etc.

So it looks like it'll cost nearly £15, but hopefully I'll get a new set in a couple of weeks.

Got to use my e2c's in the meantime though and I'm not looking forward to that.

 

[mark2410]

or you have just been presented with an opportunity to go buy something to keep you happy in the mean time

 

[Big Kev]

I'd like nothing better than to get some W3's in the meantime, but my finances won't stretch to that at the moment, £300+ is a lot of money.

But if I get a brand new set of triple.fi's as a replacement, then I could well sell them on to finance the Westone deal.

 

[mark2410]

well yes you could, but frankly i feel the asking price for the W3 here is just abusive, and not sure if i could live wiht its flaws. senn IE8? if you didint like it has good resale value

 

[Big Kev]

I've dismissed the IE8, due to it's similarity with the Shure SE530's, too bass heavy, with slightly lacking highs mate.

You're right about the W3's though, £300+ is an obscene amount of money and I may yet decide just to keep the UE's, as I do love them, but from what I've read, the W3's are supposed to have the highs that I want, with better bass/mid performance.

This place is very dangerous for your wallet though.

 

[mark2410]

i dismissed the 8 on those grounds too though i find the bass on the 530 to be perfection. so i went for the IE7 and i must say i really do like they sound they make, to me definitely better than my triples in every way but fit and isolation