I'm sure the service you recieve from UE's will be superior to the shoddy experience you've had with Livewires (that was really quite astonishingly appauling!) but I do know that Ultimate Ears have had their fair share of criticism in recent months regarding their customer service, interaction and treatment of customers and turn around time etc. They were reportedly very jackel and hyde with different customers, some recieving excellent service, attention and communication, others, similar to your Livewires situation, struggling to even get hold of them and to get any kind of communication going with them, never mind turn around on repairs etc. I say this in general as I recall one thread on the matter distinctly that had a life of at least 20-25 pages, however, I do not know if this applies to their customs aswell (one might expect them to take better care of customers with this portion of their products, given the cash exchange etc). Just thought I should mention this. Also, the reasoniong behind all this was heavily speculated to be attributable to the logitech takeover and the likely unheaval that could be causing within the infrastructure of that business.
