UE customer service sucks now.
Oct 13, 2011 at 3:43 PM Thread Starter Post #1 of 10

chef8489

Headphoneus Supremus
Joined
Jul 1, 2005
Posts
3,308
Likes
774
I have been a long time UE custom owner and user. I own several pairs and am in need of replacement cables and planning on ordering another pair of customs. I have been trying to reach them for 2 and a half weeks with no luck. I am quite disappointed with the level of customer service by them. Back before Jerry left there was always someone answering  the phone to help current and new customers. I wish they would get there crap together as of now I dont think I will ever purchase another of their products. I guess JHaudio is my next step.
 
Oct 13, 2011 at 11:12 PM Post #3 of 10

pogglywoggly

Banned user hokeyb213 (Bad trader)
Joined
Mar 8, 2011
Posts
17
Likes
10


Quote:
I have been a long time UE custom owner and user. I own several pairs and am in need of replacement cables and planning on ordering another pair of customs. I have been trying to reach them for 2 and a half weeks with no luck. I am quite disappointed with the level of customer service by them. Back before Jerry left there was always someone answering  the phone to help current and new customers. I wish they would get there crap together as of now I dont think I will ever purchase another of their products. I guess JHaudio is my next step.



 
Just a head's up...in terms of responsiveness jh audio isn't exactly the most transparent company either....look at some of the jh-3a thread nightmares about communication problems heh
 
Oct 13, 2011 at 11:20 PM Post #4 of 10

chef8489

Headphoneus Supremus
Joined
Jul 1, 2005
Posts
3,308
Likes
774


Quote:
Your kidding?  It's an answering machine and no one calls back?



Yes but has not always been this way. Anytime I have never needed anything I have just gave them a call and talked to Janette Coffee or the lab. I am pretty upset that I can not talk to anyone now.
 
Oct 13, 2011 at 11:58 PM Post #5 of 10

qusp

Member of the Trade: Twisted Cables
Joined
Jun 18, 2008
Posts
7,743
Likes
61
go with westone es5, seems the best option going, i second the warning re JH if you are after responsiveness, or even just plain decent service matching the price paid for the product. don't even ask about my experience of waiting nearly 4 months for my jh13 to be serviced. westone have their flaws, but you can usually talk to someone there or through the forum and from all reports the es5 is an excellent monitor
 
Oct 14, 2011 at 12:06 AM Post #6 of 10

estreeter

Headphoneus Supremus
Joined
Jun 10, 2009
Posts
8,336
Likes
477
I suspected they would go downhill from the day Logitech took over. Its like Harmon Clown Corp and AKG - the lunatics get to run the asylum.
 
Oct 14, 2011 at 12:30 AM Post #7 of 10

chef8489

Headphoneus Supremus
Joined
Jul 1, 2005
Posts
3,308
Likes
774


Quote:
go with westone es5, seems the best option going, i second the warning re JH if you are after responsiveness, or even just plain decent service matching the price paid for the product. don't even ask about my experience of waiting nearly 4 months for my jh13 to be serviced. westone have their flaws, but you can usually talk to someone there or through the forum and from all reports the es5 is an excellent monitor



Yes the es5 are a great monitor. I had a pair made for me but dedcided not to get them at the time. I think the sound signature was not quite what I was looking for at the time, but now I dont want quite as much bass as my ue-11 pro have. BTW I still need a cable from you Jeremy.
 
Oct 14, 2011 at 1:58 AM Post #8 of 10

jetlaged

New Head-Fier
Joined
Apr 22, 2009
Posts
17
Likes
0
Thanks for the heads up on the customer service.
 
last time I phoned them, 3 years ago, I spoke to a woman who was attentive and helpful, I needed to establish how to determine polarity of the connector's pins at the earpiece (for correct speaker phase with source), she didn't know but asked if I'd mind holding while she asked a tech, within a few minutes she had returned with the correct information, great service indeed, sorry to see that go.
 
Oct 14, 2011 at 9:21 AM Post #9 of 10

Danz03

1000+ Head-Fier
Joined
Aug 8, 2010
Posts
1,068
Likes
67
UE 22 Pro???

Yes the es5 are a great monitor. I had a pair made for me but dedcided not to get them at the time. I think the sound signature was not quite what I was looking for at the time, but now I dont want quite as much bass as my ue-22 pro have. BTW I still need a cable from you Jeremy.
 
Oct 14, 2011 at 9:27 AM Post #10 of 10

chef8489

Headphoneus Supremus
Joined
Jul 1, 2005
Posts
3,308
Likes
774
Sorry typo. Not slept in couple of days and still getting used to a new keyboard.
 

Users who are viewing this thread

Top