[bundee1]

I exchanged my dead 4G 40GB Ipod through Apple's mail-in service (Thank God for that Applecare warranty) and got a refurbed 4G 40GB back in 2 business days. Now that I'm using it more I've noticed its giving me the dreaded headphone jack pause problem. Im using Senn PX-100 and when they turn the player pauses. Its really a P.I.A. when you dont have a free hand to restart the player. My old player never had this problem.

Now Apple is opening a new Apple Store close to my job, on 5th ave and
59th street. I've printed out a thread about the headphone jack pause problem and I'll try and reproduce it for them at the genius bar. Do you guys think I'll get my Ipod exchanged?

 

[Cjattwood]

Most likely, Apple support is pretty good in my experience.

 

[Audiofiler]

Quote:

Originally Posted by bundee1 I exchanged my dead 4G 40GB Ipod through Apple's mail-in service (Thank God for that Applecare warranty) and got a refurbed 4G 40GB back in 2 business days.

Typical. You buy it new, and then they send you a refurb after it starts to not work....(sometimes better off buying a used one that works for less, it is the same thing anymore with most Mfrs)

Good luck though, I would plead the case and print out any industry reports or help cases that feature users with similar problems with the gear you have..

Let us know how that goes!!

 

[bundee1]

Im going to try and head over after work on Friday. Now that they have 2 stores in NYC maybe, just maybe you can schedule an appointment at the genius bay instead of paying $80 just to get special treatment.