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Originally Posted by Zanth /img/forum/go_quote.gif
Anyone who holds out does so of their own accord. Like anything, one man's opinion is just that, one man's opinion. The fact that Jude likes them that much is great and he has good ears so I trust him and his opinion. That said, isn't the delay due to manufacturing problems? Two parts suppliers going under or something? If so, this isn't Senn's fault really and people should cut them some slack. That's all I'm saying. Any dealer who is banking on a single product to make or break their business doesn't have a sound survival strategy. Any fan that has their knickers in a bunch needs to chill out. It is after all, just a pair of headphones, even if they turn out to be the best, again, they will arrive, and when they do, they will sound as good as if they had arrived 6 months earlier
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No offense, but you've completely missed the point many of us are trying to make. It has nothing to do with us being impatient for a new toy. It has everything to do with respect for their customers - Sennheiser coming on here and communicating to us DIRECTLY what is transpiring, why the delay, and why all the silence.
I've also heard some people say that Sennheiser isn't about to bend over for us Head-Fiers and the less than 100 orders they've received from us. If they truly felt that way, why do they care so much about Jude being one of the first to review their products? Why do they attend the annual CanJams? Why are they a sponsor here?
And even if it did have to do with us being impatient for a new toy (which it doesn't) this is a headphone forum where we discuss headphones issues -- even though there are more important things going on in the world, we are here to discuss headphone related issues. If I want to discuss those issues, I visit one of my political, science, or conspiracy forums.
It seems like good customer service is hell to ask for these days.
(If I told you what has transpired between Sony and myself regarding my TV and its defects (after every part inside has been replaced more than once and the over 150 phone calls to Sony and service centers), or the 100 back and forth calls to EasyLife furniture refusing to replace an expensive sofa set that smells like rusty metal (and the lack of concern and refusal to return my phone calls by their head CSR), you would understand my frustration.)
It's the complete lack of consideration for the consumer that has taken over the global marketplace, and it has to stop. What about this line of reasoning is wrong? Consumers keep enabling these companies and therefore the pattern of behavior never ceases. The line must be drawn somewhere, and it should start with us sending a message to them -- a message that says either you come forward and be straight with us once and for all, or we will take our business elsewhere.
Feel free to criticize those of us who feel this way, but our reasoning is not flawed, and we are not being overly dramatic. I stand behind what I say. I don't care if they need until December to work out their issues with this product, just be straight with us and stop having the retailers do their dirty work.