A terrible story beginning with a loose screw rattling inside... video provided by iBasso on how to open it so we could fix it ourselves... back so tight it took forever to remove.... fixed... glass back cracked when trying to get it back on. New back sent. Round 2... all went well fitting the new back but volume buttons did not work. Connector on board broke when trying to attach. Possibly defective. New board sent. Round 3...all went well installing the new board.... but... power button did not work. Opened back up and discovered that a thingie ment to engage the power button was missing! Never there. At this point the screen connector was damaged. Told to send it to China... just as the winter darkness had set in here...holidays were coming... and went. Other stuff needed attention. Uncertainty set in as to whether or not it could go through Chinese customs in a disassembled state or if we should try to put it back together and risk wrecking it worse. So we decided I should contact Paul and find out EXACTLY how to package it. This has been hanging over me forever and every day the day just disappears. Never enough time for all the things I want to do much less the things I dread. Meanwhile, remember what I said about being OCD about packaging? I am terrified that once it is sent it will just end up lost in China somewhere. I have found out that even if we send with tracking, the tracking ends when it leaves the UK. I wonder if they would let us just exchange it at CanJam. I am not going but Panda is. I might suggest that. Obviously I am not dapless, but the DX120 really was my favorite. The pocket-able form factor, the UI, the sound, two card slots, balanced output. It had it all.