The All-in-one Thread to Address Any Inquiries to FiiO Product Lineup ,Future Plans,Product Functions and Features
Feb 21, 2020 at 8:55 AM Post #287 of 353

Darksoul

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Greetings. A coworker of mine bought a Fiio M7 from Amazon, last week he dropped the DAP and the screen was damaged. It didn't cracked, but a significant amount of the pixels were damaged. He's tried contacting Fiio directly, but he hasn't got any reply.

So I decided we might as well try here. How can he go about receiving support for the device?
 
Feb 24, 2020 at 10:13 PM Post #288 of 353

FiiO

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Greetings. A coworker of mine bought a Fiio M7 from Amazon, last week he dropped the DAP and the screen was damaged. It didn't cracked, but a significant amount of the pixels were damaged. He's tried contacting Fiio directly, but he hasn't got any reply.

So I decided we might as well try here. How can he go about receiving support for the device?
Dear user,

Please ask your coworker to send email to support@fiio.com if he failed to receive answer from support@fiio.net. Some of our replied email may be marked as spam by the email system. Or you could PM us his email address as well.
Please accept our sincere apology for the inconvenience bringing to you.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 10, 2020 at 2:55 AM Post #290 of 353

FiiO

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FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 11, 2020 at 5:43 AM Post #291 of 353

augustmclaren

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1.jpg

On the request of James, we start this new all-in-one thread to address any questions you may have to FiiO, with considerations as follows:

1. As you can see, we have one single thread to each product we released. With the product lineup expanding, it’s getting more and more difficult for us to track up the status for all the threads and reply timely.

2. It’s our after-sales staff who do the daily routine work and reply on Head-Fi, but in terms of future plans, product functions and features, James and our product managers can provide more accurate information to all of you. So with this thread, they will check from time to time to have your questions answered.

So just feel free to subscribe to this integrated thread and join the discussion, thanks!
Why didn't you include the latest *ESS SABRE 9219* in M3 pro ? Why the old ess sabre 9218?
 
Apr 11, 2020 at 5:56 AM Post #292 of 353

Pro-Jules

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@FiiO the 2 pin termination on my FIIO LC-BT2 won’t stay in my iem.

The pins are too lose a fit and the curl on the over ear cable section is too stiff. It pulls the pins out - every time.

It is impossible to put my iem in my ears with out the 2 pin termination detaching.

My FIIO LC-BT2 now sits unused on a shelf.

This a shame as the one time I did manage to put my iems in my ears with this product the amp sounded very good.

one other thing - the device voice responses have a distorted tone. That’s not very good. It make the unit have a low quality feel.

I use another Bluetooth cable for my iems now.
 
Last edited:
Apr 13, 2020 at 5:33 AM Post #293 of 353

FiiO

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@FiiO the 2 pin termination on my FIIO LC-BT2 won’t stay in my iem.

The pins are too lose a fit and the curl on the over ear cable section is too stiff. It pulls the pins out - every time.

It is impossible to put my iem in my ears with out the 2 pin termination detaching.

My FIIO LC-BT2 now sits unused on a shelf.

This a shame as the one time I did manage to put my iems in my ears with this product the amp sounded very good.

one other thing - the device voice responses have a distorted tone. That’s not very good. It make the unit have a low quality feel.

I use another Bluetooth cable for my iems now.
Hi,

We have report to the engineer about your feedback. The LC-BT2 is available in both MMCX and 0.78mm 2-pin versions which suits for most of the nonspecific earphones in the market. The cable itself is made of monocrystalline copper, and the outside is specially treated to prevent sweat from sticking to the LC-BT2. We may consider about the special version for recessed 2 pin headphone in later future.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 13, 2020 at 6:08 AM Post #294 of 353

FiiO

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Why didn't you include the latest *ESS SABRE 9219* in M3 pro ? Why the old ess sabre 9218?
Hi,

As mentioned by yourself in other thread , this DAC was launched in November last year. So it has not born when we developed the M3Pro.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 17, 2020 at 6:34 PM Post #296 of 353

Steve Guppy

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I'd like to know what's happening about all the amp modules for the Q5/Q5s /X7 models? Why are there so few available to buy? Looked to add AM3D and AM3B modules to my collection, but could only find AM3E available, and that was just on Aliexpress. Why release the Q5s so recently if the intention was to stop making the modules? :-[
 
Apr 17, 2020 at 10:43 PM Post #297 of 353

WianFiiO

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I'd like to know what's happening about all the amp modules for the Q5/Q5s /X7 models? Why are there so few available to buy? Looked to add AM3D and AM3B modules to my collection, but could only find AM3E available, and that was just on Aliexpress. Why release the Q5s so recently if the intention was to stop making the modules? :-[
Hi, AM3D will be available in next month.
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 19, 2020 at 9:52 PM Post #299 of 353

FiiO

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Tried to pair my Q5 with my new Toshiba tv, (Toshiba 43UL5A63DB) and it wouldn't recognise it. Any clues why?...

Hi,

Are you pairing the Q5 with the TV via Bluetooth? Is the Q5 in pairing mode(red and blue flashing alternately) at that time?

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com

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