So I'll try to wrap this up briefly and I want some opinions. I had been a long time subscriber of tidal, a little over 2 years, and I cancelled my sub. About 6 months later I receive an E-Mail that says "Try us again, we've changed, here's another trial on us" this email had pictures and marketing explaining their new features. I thought oh that's cool, and about a month passed, I had some time on my hands so decided i'd take them up on the offer. I logged in to my Tidal account, and re-activated, thinking the account had been "Flagged" for a free month. This is not an unreasonable expectation, as there was no special offer code, no expiration, and no special link to follow in the email promotion. I was immediately charged for a month of service, with my previously on-file Pay Pal account. I was a bit annoyed by this, and sent a request to tech support for assistance. I explained the situation clearly, and attached a PDF of the email promotion. This was done within 2 hours of being charged. The customer support just flat out refused to help AT all. They had their money and that was that. I was absolutely floored by the response. We went back and foruth for several emails, escalations and I eventually even tried to get my money back from Pay Pal, which also summarily dismissed and refused to help. I have spent over 500$ with tidal over the years, odds are good i'd have stayed subbed for months/years after my "Free trial". However im completely done with Tidal now, and will never use their service again. Im also extremely irritated with Pay Pal, and will use them alot less now. I used to use Pay Pal all the time out of convenience, no more. Not unless there is no other choice. They clearly don't have the end user's interest in mind. I could have filed a Charge back request with my Credit card company, and I know that would have been granted swiftly and without much fuss. I don't like doing that though, especially for 20$ and in a situation were I know, no security breach has occurred. So congratulations Tidal, you've lost hundreds of dollars in income to keep your 20 bucks. Good riddance.