"Warning: Never connect a mono jack cable to the standard headphone output (front panel stereo jack). Make sure that the stereo jack is fully inserted, otherwise a short circuit might damage the headphone amplifier!"
I did use an aftermarket cable but I doubt it was wired wrong. I have used it on other amps no problem. The above warnings in the manual were avoided in this scenario.
The real bummer is that I wanted to use the HD800 to measure the effects of the Matrix and without having done that I feel a full review at this point of the X will be incomplete based on the fact that that is such a big reason for the jump in price. It is a very good design from what I heard so far. I sent it back to the supplier. I don't know if they will send me one that is not broken or what.
Simply put though, I have abandoned thoughts for another solid state amplifier as my reference amp.
The matrix presets on the phonitor e are great, subtle but effective.
@humzebra has the phonitor e now and says it sounds good to him. He likes it paired with the Abyss.
Hopefully he will post some initial impressions.