How can we state that our unit is being returned for “warranty return for service/repair service”, is there any option to tick on the UPS online form?I got some additional info regarding shipping the units back to Smyth Research. Still think that my method of using UPS Return shipping is fine, but I'm going to see if I can get a firm answer from UPS. The additional info from James is below:
"1.When organizing your shipment please make sure you insure your unit for the full amount you paid for it.
2. Please state that your unit is being returned for “warranty return for service/repair service”.
3.Also write “warranty return for service/repair service” on the outside of the box you're sending the unit back in.
4.And leave a paper note inside the package describing this is a “warranty return for service/repair service”
You should ask UPS if they can advise any more on this as they deal with these questions daily."
I also asked when they'd like us to ship the units back and this is their response:
"Once everyone has paid we will email all customers with a date to ship your unit.
Again we want to receive all units roughly in the same week.
I'll be in touch on the 20th April."
will wait for your update regarding UPS direct reply.
what s happening on the 20th April with James?