Apr 28, 2017 at 11:04 AM
- Mar 21, 2017
- Reaction score
- Mar 21, 2017
I actually did buy some fake Sennheiser IE800 from eBay myself. The seller wrote they were refurbished so I kind of got fooled to think it would be more believable. Why refurbish a fake, right? But, I guess the refurbish trick may actually be part of the rouse. Anyway, I contacted the seller just like eBay told me to and informed that I could see that it was a fake. The seller told me to listen to them again and that he did not think they were fake. I then bought the real IE800 from a dealer and took pictures of them to show differences. The seller still would not admit they were fake. I did not find any option at eBay to just report them as fake and it seemed to me my only option was to request a return. So I did that. I had the option to say that I returned them because they did not match the description on sellers page. I do not remember exactly but there may have been another option I selected to say they were fake, but I also reported that they were fake in the comments and attached pictures. The seller then accepted the return. I sent them back the same day. But I made the mistake to send them as registered letter instead of package, because the post office only gave me that option. I got tracking number, but it never updated other than to say that it had been handed in to the carrier. I contacted the post office a week later and they helped me fill inn a missing package form. I then waited for about two weeks but nothing happened. I called the carrier (in Norway). They told me they had someone looking into it and I was handed over to this person. The person told me that they could not track registered letters to USA and some other countries, but they had been in contact with the carrier in USA and they had confirmed that the package had been received in their network, but had not been able to deliver it yet. I contacted the seller with this information, but he just promised to give me refund once he had received the shipment. I then got a message from eBay where they had some information and a deadline to open a eBay Money Back Guarantee case with a link. I did that and I am currently waiting for them to get back to me. If they do not help I can try PayPal as a last resort. But I may loose the money if they require me to give them proof that they were fake, because now I do not have the option to go to a Sennheiser authorized shop and get it documented. So my lesson from this is to never by from eBay again. Period. And I think you should probably not just send the item back if it is fake.Thank you for taking the photos. I can see on my earphones that the shell is hollow beyond the screw, so I suspect they are fake. I paid just over £400.
Now the question is, do I report the items as fake and go through eBay and PayPal to recover my money, or do I return them to the seller for a refund giving the benefit of the doubt?!
Edit: I received feedback from eBay today:
I now believe the seller gave me a fake return address. This is the address he gave me:We're sorry you had a problem with your purchase. However, to receive a refund, buyers need to return the item within the required timeframe after the seller has accepted a return request. This item wasn't returned to the seller on time.
139A Charles St
boston MA 02114-3252
But when I received the package it had a different address:
105 Newland St
I just tried looking up both at this site:
The return address is not found, the other address is found.
I will try my last option and see if Paypal will believe I received fakes, and if not then my money is lost. Anyway, lesson is; do not return items to seller if they are fake. You will probably end up loosing your money and the opportunity to prove your case because you no longer have possession of the fake item.