Shure SE535 connector broken/stuck (pic)
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ridethespiral

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Today I got to work and went to remove my SE535s and the right side cable stayed behind my ear and I had just the iem in my hand. NOT good. Can anyone suggest how I might get the piece that is stuck out?? :frowning2:

edit: here's a more clear image



Sent from my Nexus 5 using Tapatalk
 
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ridethespiral

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Well I'm absolutely ****ed. The pin on the male end (cable) bent the inside female connector when it popped out. I touched it lightly with a pin to see if I could move it back into place and it just fell apart. The piece is stuck inside the connector really really good too. 
 
Anyone know of any good, not insanely expensive re-shelling services?
 
I might be willing to go custom fitted shells if the price is right. $100 for getting a fitting done from an audiologist, $100-150 for reshell, and $100 for a new cable = $350. I can buy a brand new set of SE535's for $350 at cost from work though.... Damn.
 
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spook76

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If it is still under warranty, Shure will replace it free. If not, the cost is only $84 to replace one IEM. Please see the attached hyperlink:
http://cdn.shure.com/uploaded_file/upload/163/Service_Fee_List.pdf
 
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ridethespiral

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It is no longer under warranty that's why I didn't think of it. I feel a little bit relieved now!

Sent from my Nexus 5 using Tapatalk
 
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spook76

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I am glad I could help. Shure has great repair and service.
 
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ridethespiral

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By the way, that price list is COMPLETELY wrong :frowning2:
 
I had to pay $175 + $24 (cord) for a replacement earbud.
 
Good news is they sent an entire new SET of SE535's, so I still have my old buds that I could reshell and sell these. Not sure if that was a mistake or not, but I'm happy.
 
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gullwire

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I have the same issue with my SE535s. I always thought those connectors looked a little too delicate...

I've contacted Shure and will update here with the results. It might be a little more difficult in my case as I have the red limited edition ones.
 
EDIT: according to the document they just sent me, they've straight-up replaced the earphone that had the broken connector for a measly $84, as specified on that price list. I'm pretty damn happy with this.
 
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