mala
New Head-Fier
- Joined
- Mar 14, 2006
- Posts
- 6
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- 0
So, my month-old E2c's broke on Monday. for some odd reason the output on the left channel became nearly muted.
For other people having e2c problems; i believe the cause was bad wiring as the problem occured when i was un/re-plugging the phones back into my ipod after straightening out the wire.
but onto customer service:
I live in chicago and decided to take a ride out to shure's offices in Niles. First of all I called up for their office hours and the person who answered was helpful in listening to the problem and giving some quick directions.
I arrived their about 1/4 to 5pm (closing time) and the person at the desk didn't even ask any questions about warranties, proof of purchase, etc. Just simply made a quick inspection, and headed back to find some replacements. I couldn't have been there for more than 5 minutes.
All in all, it was a great customer service experience, and it'll keep me a Shure customer for years to come. (not to mention going back to iBuds for 2 days was horrible
)
For other people having e2c problems; i believe the cause was bad wiring as the problem occured when i was un/re-plugging the phones back into my ipod after straightening out the wire.
but onto customer service:
I live in chicago and decided to take a ride out to shure's offices in Niles. First of all I called up for their office hours and the person who answered was helpful in listening to the problem and giving some quick directions.
I arrived their about 1/4 to 5pm (closing time) and the person at the desk didn't even ask any questions about warranties, proof of purchase, etc. Just simply made a quick inspection, and headed back to find some replacements. I couldn't have been there for more than 5 minutes.
All in all, it was a great customer service experience, and it'll keep me a Shure customer for years to come. (not to mention going back to iBuds for 2 days was horrible