Shanling UP5 - Our new flagship portable Bluetooth DAC/AMP
Jul 19, 2022 at 9:34 PM Post #826 of 859

Sixgun1

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Well as for the community on here only 2 people commented when I asked about the UP5's battery life using balanced port. One of them mentioned they are getting 10 hours worth of back up and you said you're getting maximum 4 and even doubted the other guy.

I've owned both Shanling UP4 and Fiio BTR 5 and used to get minimum 6 hours worth of battery back up on a single charge using their balanced port. So I would be really surprised that somehow UP5 went backwards in terms of battery life. On the other hand Shanling themselves have claimed 11 hours battery back up on the UP5 using the balanced port, while I do realize real life usage will vary but there is a huge difference between claimed 11 hours and actually getting 3 hours only. The Shanling sponsor account themselves asked me to claim warranty when I reported this issue here.

So in my humble opinion, rather than every single reviewer lying about the battery life they are getting on their UP5, it seems to me you've gotten a faulty device just like me and convinced yourself that nothing is wrong. I would reconsider my point of view if more forum members came forward and reported they are getting the same 3 to 4 hours worth of battery life using the balanced port, but that hasn't happened yet.
Well, let's just go off of the three that we know of then. You, myself, and the user that said they are getting 10 hours. That is a 66.66% defect rate. That would be the kind of defect rate of on a product to have these same types of repeatable problems through-out the world I suppose. And to be clear, the question I asked was how many of the reviewers were paid reviewers. I'm didn't necessarily outright call these folks liars, but let's be real, we all know how reviews are these days because of such paid reviewers. EvilOne hit it on the mark with the very first sentence they posted. I do believe the way I run mine definitely contributes to its battery usage, though...not a 6 hour difference, however. As far as warranty goes though, I have unfortunately surpassed the warranty time thst they offer some time back. And then there are the logistics and time that it would likely take to even do so....as you pointed out....if I was still within warranty. How many weeks....or months...would that take? But I am definitely with you, I think mine is defective, just like yours. Maybe 66.66% of them are defective, who knows, lol. I'll use it until it dies, but I do love the sound from it.
 
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Jul 23, 2022 at 3:08 AM Post #827 of 859

Jeff Graw

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I got my unit, and while I'm generally happy the one thing I can tell is going to be an issue if I understand what's happening correctly is the use case of connecting to a PC. You can either not charge the UP5 at all when plugged in this way, in which case it runs completely off the battery which will eventually drain it, or it's *always* charging, which will quickly demolish the capacity of the battery if you commonly use it as a desktop amp. Micromanaging the charging setting isn't a great workaround.

What is really needed here is the ability to set a minimum and maximum value for when the device starts and stops charging. For example, stop charging when it reaches 90%, and start charging when it reaches 30%. Ideally, these values would be exposed to the user.
 
Jul 24, 2022 at 6:16 AM Post #828 of 859

Hanesu

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Are these "paid" reviewers though? Ive not dug around into too many other forums or reviewers on the UP5 other than the community around here, whom have been more than helpful to me. Especially ones that have been around from the beginning AND ARE STILL HERE, trying to help out or let some one else know their experiences. I'm more apt to believe regular folks, like yourself, that come out of the blue with an issue that raises my awareness because hey, that's exactly what has happened to me as well. We are all scattered throughout the ENTIRE WORLD here on this forum. The coincidence of them shipping that many units that had issues as far and wide as they apparently did though??? I mean, you're from Bangladesh, I'm the U.S., others are from France, Germany, etc. Bad batches are an isolated incident. Bad batches dont get shipped to every corner of the world. Not even in phones...and they produce 10 million dozen more of those than they do these. Evidence enough for me. However, for what it is, I still like the sound out of it. I run Fiio FH7's in balanced mode, dual, LDAC, optimized for audio in developer options setting on device. SOURCE: Galaxy S22 Ultra, Dell Lattitude Tablet....or if im being lazy on a plane, a bluetooth transmitter dongle from the plane tv paired to the UP5, which changes it from LDAC to APTX. Just wished the battery lasted longer.

Edit: using Tidal for music
I am getting about 8 hours with the unit. Never had any serious issues with mine except of the EQ (app) does not work at all....
I still really like the UP5 and it sounds great.
For sure I am not paid!
 
Jul 24, 2022 at 10:29 AM Post #829 of 859

gdwallasign

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I am getting about 8 hours with the unit. Never had any serious issues with mine except of the EQ (app) does not work at all....
I still really like the UP5 and it sounds great.
For sure I am not paid!
I had issues with the eq on the up4, I had to stop playback and turn off ldac for it to work. BUT it introduced a motherload of noise
 
Jul 24, 2022 at 5:07 PM Post #830 of 859

Hanesu

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I had issues with the eq on the up4, I had to stop playback and turn off ldac for it to work. BUT it introduced a motherload of noise
I am on iOS, so no LDAC for me :sweat_smile: But I have given up on the EQ and app anyway. The only really usable EQ and app of those type of devices is the one of the Qudelix from my experience
 
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Jul 24, 2022 at 8:52 PM Post #831 of 859
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I got my unit, and while I'm generally happy the one thing I can tell is going to be an issue if I understand what's happening correctly is the use case of connecting to a PC. You can either not charge the UP5 at all when plugged in this way, in which case it runs completely off the battery which will eventually drain it, or it's *always* charging, which will quickly demolish the capacity of the battery if you commonly use it as a desktop amp. Micromanaging the charging setting isn't a great workaround.

What is really needed here is the ability to set a minimum and maximum value for when the device starts and stops charging. For example, stop charging when it reaches 90%, and start charging when it reaches 30%. Ideally, these values would be exposed to the user.

Yes, your understanding is correct. Either charging or running all out of battery.

If you plan to use device primarily as USB DAC, we would recommend to get UA line.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Jul 24, 2022 at 9:42 PM Post #832 of 859

Jeff Graw

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Yes, your understanding is correct. Either charging or running all out of battery.

If you plan to use device primarily as USB DAC, we would recommend to get UA line.

Primary intended use is to pair with a phone as a Bluetooth receiver. But as a USB DAC it is certainly handy when it is hot in summer and my usual setup puts out a fair amount of heat.

I don't think it's too much to ask for some semblance of sane battery management in USB DAC mode. If the software can toggle between charging through USB and not charging, it should also be able to start and stop charging within parameters. Please task a day or three for the software team to implement something. Whether something is cheap throwaway consumer crap or not boils down to this sort of attention to detail.
 
Jul 25, 2022 at 3:13 AM Post #833 of 859

Mencredeux

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Does anyone else have an issue with their Shanling UP5's volume knob? It's just so hard to change the volume (harder to turn down the volume than turn up the volume). I just set the default volume in the Shanling Control app, but would still like to fix this unresponsive volume knob.
 
Jul 25, 2022 at 5:24 AM Post #834 of 859

Gédéon Molle

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I had "volume jump" issues that could kill your ears, but this issue was resolved by a firmware update.
 
Jul 25, 2022 at 5:31 AM Post #835 of 859
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Does anyone else have an issue with their Shanling UP5's volume knob? It's just so hard to change the volume (harder to turn down the volume than turn up the volume). I just set the default volume in the Shanling Control app, but would still like to fix this unresponsive volume knob.

This is hardware issue on potentiometer. Only option would be to send it for warranty or try to get the inner mechanism exchanged.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Jul 28, 2022 at 6:15 AM Post #836 of 859

petyasb

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Shanling UP5 has a big problem with LHDC codec - after 1-2 minutes of playing music with LHDC codec the right channel is getting muted and you have to restart the Sanling UP5 or change codec or sampling frequency in Developer options of the phone. I have experienced this issue on 2 firmwares - 1.6.2 and 1.6.3 and 2 phones:
Honor View 10 Android 9
Huawei P30 Pro Android 10
The reason I want to use LHDC codec is because this codec keeps the connection more stable, I often have gaps with LDAC 990 kbps.
The problem is not with the phones mentioned above because those phones play music without any problems with Shanling UP4 LHDC (HWA) codec.
Shanling, are you going to fix this?
 
Jul 28, 2022 at 9:10 PM Post #837 of 859
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Shanling UP5 has a big problem with LHDC codec - after 1-2 minutes of playing music with LHDC codec the right channel is getting muted and you have to restart the Sanling UP5 or change codec or sampling frequency in Developer options of the phone. I have experienced this issue on 2 firmwares - 1.6.2 and 1.6.3 and 2 phones:
Honor View 10 Android 9
Huawei P30 Pro Android 10
The reason I want to use LHDC codec is because this codec keeps the connection more stable, I often have gaps with LDAC 990 kbps.
The problem is not with the phones mentioned above because those phones play music without any problems with Shanling UP4 LHDC (HWA) codec.
Shanling, are you going to fix this?

Interesting that UP4 and UP5 acts differently for you.

Please which exact version of LHDC are your phones using?
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Jul 29, 2022 at 2:46 AM Post #838 of 859

petyasb

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Please which exact version of LHDC are your phones using?
I have no idea, it is called HWA on both, how to find out the version? Why do you think Shanling UP5 mutes right channel after 1 minute of playback?
 

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Jul 31, 2022 at 9:06 PM Post #840 of 859
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I have no idea, it is called HWA on both, how to find out the version? Why do you think Shanling UP5 mutes right channel after 1 minute of playback?

Reported to software team, if they can check on pairing with these phones.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com

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