Shanling UP5 - Our new flagship portable Bluetooth DAC/AMP
Oct 23, 2021 at 5:52 AM Post #512 of 773

frozenwind

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Hello all.
Yesterday I've been using my Up5 pretty intensive for the first time. Tidal, MQA, YouTube, few series of Final space via Galaxy Note 9 with Moondrop Blessing 2, 2,5 mm balance. After Up5 dropped to 60% , I turned it off (during the take off on the plane), after I turned it on it showed 20% and stopped playing, I heard only clicking and some technical sounds like interference or something. Everything came back to normal after full recharge.
This is pretty weird though. I will be glad if you could advise here or give any comments.
Btw, I tried to find how to hard reset my UP5, but failed.
 
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Oct 24, 2021 at 7:54 AM Post #513 of 773

littlenezt

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Hello all.
Yesterday I've been using my Up5 pretty intensive for the first time. Tidal, MQA, YouTube, few series of Final space via Galaxy Note 9 with Moondrop Blessing 2, 2,5 mm balance. After Up5 dropped to 60% , I turned it off (during the take off on the plane), after I turned it on it showed 20% and stopped playing, I heard only clicking and some technical sounds like interference or something. Everything came back to normal after full recharge.
This is pretty weird though. I will be glad if you could advise here or give any comments.
Btw, I tried to find how to hard reset my UP5, but failed.
if im not mistaken, few page earlier shanling said you can try re-flash the firmware to "soft reset" the device
 
Oct 24, 2021 at 10:01 PM Post #514 of 773
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Hello all.
Yesterday I've been using my Up5 pretty intensive for the first time. Tidal, MQA, YouTube, few series of Final space via Galaxy Note 9 with Moondrop Blessing 2, 2,5 mm balance. After Up5 dropped to 60% , I turned it off (during the take off on the plane), after I turned it on it showed 20% and stopped playing, I heard only clicking and some technical sounds like interference or something. Everything came back to normal after full recharge.
This is pretty weird though. I will be glad if you could advise here or give any comments.
Btw, I tried to find how to hard reset my UP5, but failed.
Haven't seen such report before, so might be just random glitch.

There is no factory reset on UP5 at this time.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Oct 27, 2021 at 9:02 AM Post #515 of 773

inscythe

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Does UP5 support AptX-adaptive? From a quick search, QCC5120 seems to support the it, but it isn't listed in the supported codecs on the UP5's product page.
 
Oct 27, 2021 at 9:00 PM Post #516 of 773
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Does UP5 support AptX-adaptive? From a quick search, QCC5120 seems to support the it, but it isn't listed in the supported codecs on the UP5's product page.
No aptx adaptive support on UP5.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Oct 29, 2021 at 10:38 AM Post #517 of 773

Ufasas

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I got shanling up4, so it is worse now? once up5 is released?
 
Oct 29, 2021 at 10:57 PM Post #518 of 773

bigbeans

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Issue with UP5 @Shanling
  • At full charge, unit only exhibits 60% charge. It never displays full battery icon, even after full night of charging.
  • After slightly over 3 hours of use (4.4mm, Low Gain, volume 20, LDAC mode), battery alerts begin. Very distracting when listening.
Does this unit need to be sent for repair (bought it 2 weeks ago from Musicteck) or can this be addressed with a software reset? What can be done to fix the issue?

Edit: New Issue:
  • After depleting UP5 to zero, I left it to recharge it over night. When turning the unit on, battery shows only one battery notch after charging entire night.
 
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Oct 30, 2021 at 12:05 AM Post #519 of 773

ClieOS

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I got shanling up4, so it is worse now? once up5 is released?
Instead of thinking UP4 for being worst, just think of UP5 as being better.
 
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Oct 30, 2021 at 2:40 PM Post #521 of 773

Ufasas

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Instead of thinking UP4 for being worst, just think of UP5 as being better.
i paid 99$ for up 4, will you feel small differences or big leap in quality of sound by paying 215$~ for up5?
 
Oct 30, 2021 at 3:50 PM Post #522 of 773

bigbeans

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New Issues @Shanling I changed the setting to USB Charge ON (to see if this would correct battery issue) and the unit has bricked.
  • UP5 will not turn on without USB connection (it was fully charged over night).
  • When UP5 is connected to USB on Mac, it will only show charging icon. It can be selected as an Audio Output.
  • When UP5 is connected to either USB on Mac or USB power from wall, only the charging icon appears. When I try to boot UP5, the Shanling logo appears, main screen appears for half a second then goes back to charging screen.
I can't get into the menus or any settings. How can this be fixed? Your guidance on this would be appreciated, thanks.
 
Oct 30, 2021 at 9:03 PM Post #524 of 773

ClieOS

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i paid 99$ for up 4, will you feel small differences or big leap in quality of sound by paying 215$~ for up5?

My UP5 impression can be found here.

New Issues @Shanling I changed the setting to USB Charge ON (to see if this would correct battery issue) and the unit has bricked.

Look to me the battery inside your UP5 could be a lemon. Better send it back for warranty.
 
Oct 31, 2021 at 9:30 PM Post #525 of 773
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I got shanling up4, so it is worse now? once up5 is released?

UP4 is as good as it was at the release. UP5 has some advantages, but there is also big jump in price.

any news on the firmware update?

Still in beta testing.

New Issues @Shanling I changed the setting to USB Charge ON (to see if this would correct battery issue) and the unit has bricked.
  • UP5 will not turn on without USB connection (it was fully charged over night).
  • When UP5 is connected to USB on Mac, it will only show charging icon. It can be selected as an Audio Output.
  • When UP5 is connected to either USB on Mac or USB power from wall, only the charging icon appears. When I try to boot UP5, the Shanling logo appears, main screen appears for half a second then goes back to charging screen.
I can't get into the menus or any settings. How can this be fixed? Your guidance on this would be appreciated, thanks.

Are you connecting it to USB-C ports on your Mac and USB charger? Can you try it from standard USB-A port?

When connected to Mac, if you can send it as audio output, are you able to get it playing?
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com

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