[lionxsound]

Can you please try different USB port on your computer or even different computer?

Do you hear same when used as Bluetooth receiver?

Tried different computer and tried using bluetooth connection same result, its just a brief hiss though.

BTW this problem happened if i connecting up4 to my active speaker using aux cable but when i plug my iem to the DAC there is no issue, although still there is a brief hiss but its so soft nearly inaudible.

If possible i want to asked for the future update to make jack 3.5 port also work as line out too? i think the hiss problem bcause of double amping

 

[Shanling]

Tried different computer and tried using bluetooth connection same result, its just a brief hiss though.

BTW this problem happened if i connecting up4 to my active speaker using aux cable but when i plug my iem to the DAC there is no issue, although still there is a brief hiss but its so soft nearly inaudible.

If possible i want to asked for the future update to make jack 3.5 port also work as line out too? i think the hiss problem bcause of double amping

There can be some slight background noise with UP4, it might be just some mismatch with too sensitive active speakers? Can you please tell me what speakers are these?

ES9218P doesn't have dedicated circuit for direct line-out from DAC.

 

[ClieOS]

BTW this problem happened if i connecting up4 to my active speaker using aux cable but when i plug my iem to the DAC there is no issue, although still there is a brief hiss but its so soft nearly inaudible.

Sound like a ground loop issue to me. Get yourself a ground loop isolator, they are generally cheap so you won't be risking much money.

 

[MrNekit]

@Shanling what about Linux? Will you fix issue with 44.1 khz usb dac?

 

[lionxsound]

There can be some slight background noise with UP4, it might be just some mismatch with too sensitive active speakers? Can you please tell me what speakers are these?

ES9218P doesn't have dedicated circuit for direct line-out from DAC.

I use Acoustic Energy Aego M 2.1

Sound like a ground loop issue to me. Get yourself a ground loop isolator, they are generally cheap so you won't be risking much money.

I hoped it can be fix in the unit itself before i try other method. But thanks for the suggestion

 

[Shanling]

@Shanling what about Linux? Will you fix issue with 44.1 khz usb dac?

Software team is looking into it. They told me it works fine on Ubuntu 16.04 they managed to get for test, looking to try it on some other variants soon.

 

[Shanling]

UP2 and UP4 users, Shanling controller app is now available on Google Play Store!

When you search for it, search for Shanlingcontroller (one word, without space). Small glitch that should be fixed soon.

Store link: https://play.google.com/store/apps/details?id=com.shanling.shanlingcontroller

 

[chokini]

Hello @Shanling,

Since my UP2 was updated to firmware 1.7.3, BT volume is limited to a low level when UP2 is paired to Ubuntu 18.04 laptop (codec is aptX-HD).
It gets more than loud enough in USB DAC mode. Playback from an Android phone (AAC codec) is fine too (after a new pairing).
Can you confirm that there is an issue with firmware 1.7.3 ?

 

[YamabushiJapan]

I had the same issue with 1.7.3, @chokini , but have thus far had no response or acknowledgment regarding it. In the meantime I had to revert back to the earlier firmware.

 

[BenF]

has anyone compare the UP4 vs the ES100?

ES100 has better transparency and timbre in the vocals. UP2 sounds slightly warmer in comparison, and UP4 sound even warmer, to the point of almost veiled.

 

[johnchpark]

Will you be releasing IOS app for the UP4?

Also, I saw the Android app Equalizer only has 5 bands (63, 250, 1k, 4k, 16kHz). Could you expand it to have more bands, or even parametric eq?

Thanks!

UP2 and UP4 users, Shanling controller app is now available on Google Play Store!

When you search for it, search for Shanlingcontroller (one word, without space). Small glitch that should be fixed soon.

Store link: https://play.google.com/store/apps/details?id=com.shanling.shanlingcontroller

 

[Shanling]

Will you be releasing IOS app for the UP4?

Also, I saw the Android app Equalizer only has 5 bands (63, 250, 1k, 4k, 16kHz). Could you expand it to have more bands, or even parametric eq?

Thanks!

iOS version is in works.

Not sure about current plans for EQ.

 

[pranchi585]

There is a reduction in overall Bluetooth volume on iOS after the v1.7.3 update

 

[Shanling]

Hello @Shanling,

Since my UP2 was updated to firmware 1.7.3, BT volume is limited to a low level when UP2 is paired to Ubuntu 18.04 laptop (codec is aptX-HD).
It gets more than loud enough in USB DAC mode. Playback from an Android phone (AAC codec) is fine too (after a new pairing).
Can you confirm that there is an issue with firmware 1.7.3 ?

I had the same issue with 1.7.3, @chokini , but have thus far had no response or acknowledgment regarding it. In the meantime I had to revert back to the earlier firmware.

We are looking into these reports, but we are limited in testing linux.

 

[YamabushiJapan]

There is a reduction in overall Bluetooth volume on iOS after the v1.7.3 update

Yes, same here. Although the biggest difference was when using my UP2 with Kubuntu, the overall volume was also significantly lower everywhere else as well.