Shanling UA5 - Next step in our portable USB DAC/AMPs
Jul 14, 2022 at 4:49 AM Post #76 of 92

Headphoneprobs

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Just got my ua5. Works really well with tidal on a MacBook but as soon as I connect to Android devices (Samsung tablet, pixel 6) the audio quality diminishes and I can control volume through the android device and the ua5.

@Shanling, not sure where I'm going wrong but can't seem to find a fix online. Help appreciated!
 
Jul 14, 2022 at 2:34 PM Post #77 of 92

jsmiller58

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Just got my ua5. Works really well with tidal on a MacBook but as soon as I connect to Android devices (Samsung tablet, pixel 6) the audio quality diminishes and I can control volume through the android device and the ua5.

@Shanling, not sure where I'm going wrong but can't seem to find a fix online. Help appreciated!
It was mentioned in the other UA5 thread here on Head-fi that there are issues with the UA5 and some Android based devices. For example, on the S22 Ultra you actually do not get any audio output if you first plug in the device and then start up your audio app and play music. Instead you have to open the app, start playing music, and only then plug in the UA5. Seems that Shanling has a number of issues around at least some Android devices. Hopefully they will issue firmware fixes that will address the issues that are cropping up.
 
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Jul 14, 2022 at 9:08 PM Post #78 of 92
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Just got my ua5. Works really well with tidal on a MacBook but as soon as I connect to Android devices (Samsung tablet, pixel 6) the audio quality diminishes and I can control volume through the android device and the ua5.

@Shanling, not sure where I'm going wrong but can't seem to find a fix online. Help appreciated!

Please what exactly do you mean by "Audio quality diminishes"? You are getting no sound at all? Or low volume? Or it sounds with some distortion?
What app are you using?

You can control volume on both UA5 and Android, that's standard behavior.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Aug 10, 2022 at 9:00 PM Post #82 of 92
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Got my UA5 today and I can't seem to access the settings screen. Held the button for two seconds but nothing happens. Help would be appreciated.
Can you please send me PM or email to info@shanling.com?

This is strange issue, will try to check on it.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Aug 27, 2022 at 11:52 AM Post #85 of 92

jsmiller58

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@Shanling - Is there any news on a UA5 firmware update that fixes the issues of starting playback on Android phones?
@Shanling - it has been over a month since the audio issues with S22 Ultra have been reported. Any news on a fix? The UA5 is not usable with the S22.
 
Aug 27, 2022 at 9:15 PM Post #86 of 92
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@Shanling - it has been over a month since the audio issues with S22 Ultra have been reported. Any news on a fix? The UA5 is not usable with the S22.

Will check tomorrow with software team, just got back to office.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Aug 28, 2022 at 9:20 PM Post #88 of 92
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@Shanling - it has been over a month since the audio issues with S22 Ultra have been reported. Any news on a fix? The UA5 is not usable with the S22.
So, we have beta firmware in testing for this issue. Hopefully will be fixed soon.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com

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