Dear Joe,
Waiting for those photos or a description of the issue. Meanwhile you may also look for two files that may help us with debugging:
1. After a crash, open HiBy Music, swipe from the left to open the menu, tap "Settings", go down to the bottom and tap "Error Report". A prompt will come up pointing you to the location of a hibysdk.log file you may send to us for analysis at
service@hiby.com.
2. Also look for a folder called "crash" at Android/data/com.hiby.music/files/crash on your internal SD card. If this is available you may zip this up and send it to us together with hibysdk.log, this will be of the greatest assistance to us.
Thank you and best regards,
Joe
HiBy Music