[Starbound]

I was really bummed to hear Sennheiser sold the division that manufactures the products I care about (high end headphones). But after the news has settled, I am moderately optimistic. I can see how Sonova has interest in acquiring Sennheiser. Not just for the name recognition, but also for the Sound Science patents which I am guessing are attached to the deal. In fact, Sonova would have no interest in deteriorating the Sennheiser product line, or lowering its standards. In sum, Sonova is not Harman, so let's hope Sennheiser's consumer division goes through a better future than AKG went when it was acquired (research and development engineering team getting fired, all production moved to China,or had that already happened pre-acquisition?), etc.

Please, Sonova. Don't **** things up. Many people love Sennheiser. Treat it well.

 

[GlenAppleton]

It will be interesting to see how things pan out with this acquisition by Sonova. Sennheiser, being a privately held entity (not publicly traded) seems to have held the customer in high regard as is the case of many private companies. Sonova is a publicly traded company, which if it follows US public corporations, cares about the investors over everything else. I'm not saying Sonova (a Swiss company) suffers the same model as public US companies, but as someone who sees this happen in the US frequently, it does give me pause for thought.

In any case, for good or bad, we should be able to see the results within the next couple of years. Here's hoping for a good outcome to sustain what appears to be a legendary brand in the headphones market.

 

[chezzer]

Perhaps you can get them to answer Sennheiser customers, I have tried on several occasions to request some parts for my HD820 but the only reply I get is automated with nothing else, is this really a company that you would want to buy £1800 headphones from, for a company that supposedly specialises in hearing aids they don't seem to hear their customers very well.

 

[pattont]

This gives me anxiety!

 

[zazex]

Perhaps you can get them to answer Sennheiser customers, I have tried on several occasions to request some parts for my HD820 but the only reply I get is automated with nothing else, is this really a company that you would want to buy £1800 headphones from, for a company that supposedly specialises in hearing aids they don't seem to hear their customers very well.

I think u might try: https://en-us.sennheiser.com/service-support-contact

and/or

lhttps://en-us.sennheiser.com/service-support-contact

and/or

https://en-us.sennheiser.com/service-support-contact
(which lists contact info for Senn partners worldwide - good bet that some, at least,
will have the info you're seeking).

 

[chezzer]

I think u might try: https://en-us.sennheiser.com/service-support-contact

and/or

lhttps://en-us.sennheiser.com/service-support-contact

and/or

https://en-us.sennheiser.com/service-support-contact
(which lists contact info for Senn partners worldwide - good bet that some, at least,
will have the info you're seeking).

Thank you but they all point in the same direction which is useless Sonova

 

[megabigeye]

Why don't you drop a DM to either @Sennheiser or @ericpalonen?

 

[chezzer]

Why don't you drop a DM to either @Sennheiser or @ericpalonen?

No one connected with Sennheiser is remotely interested but the main problem is that no one from Sonovo is remotely interested either but thank you for the suggestion

 

[gimmeheadroom]

Perhaps you can get them to answer Sennheiser customers, I have tried on several occasions to request some parts for my HD820 but the only reply I get is automated with nothing else, is this really a company that you would want to buy £1800 headphones from, for a company that supposedly specialises in hearing aids they don't seem to hear their customers very well.

@Sennheiser @ericpalonen