EDIT: Sennheiser managed to sort things out. They found the headphones and a correct cable, so they will ship them back. Special thanks to everyone who was involved in finding a solution, especially with all the things that are currently going on. And apologies for my rant.
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Greetings to all.
Let me share you a story, and yes I am pissed.
I spent most of my life listening to rather crappy in ear headphones, and last year I decided to buy me a pair of nicer ones. After reading about the excellent reputation of Sennheiser, I decided to go for the Momentum 2 over ear wired black. Built quality overall was excellent, and so was the sound, given that they are closed back.
I took good care of them, but in March I had to take them for service to an authorized Sennheiser repair/distributer. They are still under warranty. The cable wore off at the point where it leaves the 3,5mm jack housing, which caused the left channel to cut off randomly. I used them everyday, come rain or come shine, and I was really hoping that the cable would last longer. The sturdy build quality was one of the reasons I decided to buy them in the first place.
Today, more than 1 and a half month later, I contacted the repair shop which is also the distributor for Sennheiser to find what is going on. Honestly, I have no idea what they do there. Given the current situation I knew I would need to wait more than usual, which did not bother me.
I mentioned to the guys working there what the problem was when I brought them in, and I was hoping for a fix of the cable or getting another one. What they replied today after I called them, was that the headphones are not repairable and that I will get either a money refund or I can buy another product from the store where I bought them. Of course, they dont sell them anymore in my country, so I guess need to start looking for alternatives?
I am sorry, but what? A user replaceable cable is considered an irreparable thing? Enough to throw an otherwise perfectly functional pair of headphones in the bin? I could have fixed that myself, but I didnt want to void warranty. Or in the worst case I would just order a new cable.
And I cant even get them back so I can fix them myself. So now, after 1 and a half month of waiting for nothing, I am basically forced to take the money, take my sweet time to find a dealer who sells them, and pay extra since the prices went up? All of this because they decided not to replace a cable?
I wrote to Sennheiser about this, but still nothing.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Greetings to all.
Let me share you a story, and yes I am pissed.
I spent most of my life listening to rather crappy in ear headphones, and last year I decided to buy me a pair of nicer ones. After reading about the excellent reputation of Sennheiser, I decided to go for the Momentum 2 over ear wired black. Built quality overall was excellent, and so was the sound, given that they are closed back.
I took good care of them, but in March I had to take them for service to an authorized Sennheiser repair/distributer. They are still under warranty. The cable wore off at the point where it leaves the 3,5mm jack housing, which caused the left channel to cut off randomly. I used them everyday, come rain or come shine, and I was really hoping that the cable would last longer. The sturdy build quality was one of the reasons I decided to buy them in the first place.
Today, more than 1 and a half month later, I contacted the repair shop which is also the distributor for Sennheiser to find what is going on. Honestly, I have no idea what they do there. Given the current situation I knew I would need to wait more than usual, which did not bother me.
I mentioned to the guys working there what the problem was when I brought them in, and I was hoping for a fix of the cable or getting another one. What they replied today after I called them, was that the headphones are not repairable and that I will get either a money refund or I can buy another product from the store where I bought them. Of course, they dont sell them anymore in my country, so I guess need to start looking for alternatives?
I am sorry, but what? A user replaceable cable is considered an irreparable thing? Enough to throw an otherwise perfectly functional pair of headphones in the bin? I could have fixed that myself, but I didnt want to void warranty. Or in the worst case I would just order a new cable.
And I cant even get them back so I can fix them myself. So now, after 1 and a half month of waiting for nothing, I am basically forced to take the money, take my sweet time to find a dealer who sells them, and pay extra since the prices went up? All of this because they decided not to replace a cable?
I wrote to Sennheiser about this, but still nothing.
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