Hi, this is my first account on Head-fi, and I really wish my first post could've been a more positive one instead. I made a more detailed post on reddit, with pictures of the email exchanges as well as a video of the problematic switch, which can be found here: https://www.reddit.com/r/headphones/comments/7bwko4/schiit_refusing_to_replace_the_misconfigured/ I ordered a Jotunheim with DAC on the 12th of last month, and received an email shortly after my first unit arrived stating that there might be something wrong with the unit, and they would replace my unit after I send it back. I wrote them a glowing letter praising their generosity, despite only having spent a short amount time with it. The replacement unit that came was horribly mis-configured. It did not have a DAC, the box and unit itself stated it required 115V of power, as I ordered it, but a 240V plug was included instead, and the input switch was clanky, and even got stuck after a few tries. Schiit said they would replace the unit again, but once it was received, they communicate to me that a refund would be issued instead of the replacement I had waited nearly a month for because they could not find any problem with the switch, WHILE MENTIONING NOTHING ABOUT THE FACT THAT THE UNIT WAS HORRIBLY MIS-CONFIGURED. I am not here to bash Schiit, but as a poor college student who invested 800 Canadian dollars into his first amp to cope with a tough semester, this whole ordeal left me deeply hurt.