OddE
500+ Head-Fier
- Joined
- Feb 27, 2014
- Posts
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- 226
Lifetime warrantees from Google search,
-I've always taken 'lifetime warranty' to mean the lifetime of the product; that is, once it breaks, it is officially out of warranty.
Lifetime warrantees from Google search,
You didn't read what I wrote. What's failing is UPnP/DLNA.
So what's the obstacle to using the regular device power supply rather than USB power? I mean, obviously that wouldn't work for Fulla or Modi, but for Bifrost and up? If it would get rid of common service issues (and whatever kind of sound quality issues might be involved with bad USB power), it seems like it'd be a big win. Is this more expensive/more complicated than I'd think?
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Awesome Chapter Jason, thanks.
I lost it when you mentioned the cat puke in one of the service amps. Do you have more funny stories/mysteries you'd be willing to share?
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2016, Chapter 3:
The Importance of Service
- Bad cables. No kidding. You would not believe how many bad cables are out there.
But we still get a lot of dirty/dusty/stained/grimy products, which paradoxically seem to be more in the Mjolnir/Gungnir category. Go figure.)
Smokers sitting next to their gear?
As a professional IT nerd I occasionally have fellow employees bring in their private PCs for me to look at when I have the time (call it a job perk). The worst I ever saw was one that came from a house with two smokers and two long-haired dogs. Click power switch, DOA. Open case, have to leave my office for a bit. Return with fan to set in doorway. Power supply dead due to power supply fan not spinning due to being covered in tar-soaked dog hair. Suggestion: Buy a new PC. Alternative, chosen by employee: Buy new power supply, CPU fan (because that one was just as bad -- no idea how it kept spinning), and a box of nitrile gloves, and I'll fix it.
That was years ago and I still remember the smell. You want an anti-smoking ad? Show people the inside of a smoker's computer.
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Roaches (not the smoking variety) for whatever reason have an attraction to electronics.
This one drives me crazy. I've lost a ton of hair when cables go bad. But what makes a cable go bad?
It's the main reason I buy from places like BlueJeans now.
Which means: if you aren’t paying close attention to service, you may miss critical data that will help you make your products better.
Well, here it is, for all HMFWICs: service is not beneath you. And spending your time better at processes, logistics, research, engineering, etc includes service as a primary component.
Or, in other words: HMFWICs, pay attention to service, or else.
And please note these are not empty words. Every day at Schiit, I spend time in service. Sometimes even doing repairs directly—stuff that’s puzzling, off the beaten track, or that occurs in clusters comes to me.
Because I take some of the service burden directly, I feel it keenly. I’m highly incentivized to make sure our products are as dead reliable as possible. And this incentivization results in a feedback effect, so things get better and better.