[swapheadfi]

I see that they have a 365 day return window, however has anyone actually returned headphones on bought through headphones.com, and how has your experience been?

 

[F208Frank]

Yeah they are good people. They will X your account if you abuse and they are at the core audiophiles themselves who want their customers to end up with what they like.

Happy finding....

 

[swapheadfi]

Yes, that's what I have read, on the website. But, do you actually have any experience with returns. I'm about to place an order for expensive (at least for me) headphones, and I ran into these https://www.trustpilot.com/review/www.headphones.com?languages=en&stars=1&stars=2&stars=3

I tried to look through most of the reviews and don't see any experience with someone actually returning anything which I saw somewhat surprising. Now granted that Amazon may not authorized dealers, they have a great return policy in case things don't work out. So, I'm debating. Thanks for your comment.

 

[wenbinbin2010]

I've purchased from headphones.com a couple of times now, and did have to return one pair of headphones for having too much clamping force. The return process itself was pretty straightforward, but I did have to contact them again after my return was delivered (per tracking) because the refund was never processed. Took a week or two longer to actually get the money back in my account. Not a huge deal, but I would say there's sometimes delays in communication or processing. Besides that, I think they have some amazing staff trying to run a very unique model in the audiophile world. Wouldn't hesitate to buy from them again!

 

[swapheadfi]

Thanks, that's helpful. The headphone that I'm ordering, I haven't been able to demo anywhere so there's always this, what if they don't work out? Thanks for sharing your experience.

 

[gimmeheadroom]

If I was running the shop and somebody was serious about buying something from me, I would appreciate an email mentioning they wanted to trial something. I bet the transaction will go a lot smoother if everybody knows what to expect.

 

[TaronL]

Yes, that's what I have read, on the website. But, do you actually have any experience with returns. I'm about to place an order for expensive (at least for me) headphones, and I ran into these https://www.trustpilot.com/review/www.headphones.com?languages=en&stars=1&stars=2&stars=3

I tried to look through most of the reviews and don't see any experience with someone actually returning anything which I saw somewhat surprising. Now granted that Amazon may not authorized dealers, they have a great return policy in case things don't work out. So, I'm debating. Thanks for your comment.

Hey if you wanted to send me an e-mail at taron@headphones.com and let me know what you're looking to try out I'd be happy to help. With regards to the few negative reviews, our reviews are run through TrustPilot which is completely third-party. We don't have any control who the reviews go out to and can't cherry pick reviews. We use it because it keeps us honest as a company and if someone does have a bad experience we like to know about it right away so we can fix whatever happened.

 

[gimmeheadroom]

Hey if you wanted to send me an e-mail at taron@headphones.com and let me know what you're looking to try out I'd be happy to help. With regards to the few negative reviews, our reviews are run through TrustPilot which is completely third-party. We don't have any control who the reviews go out to and can't cherry pick reviews. We use it because it keeps us honest as a company and if someone does have a bad experience we like to know about it right away so we can fix whatever happened.

Right on! This is already a good sign

 

[n2413]

I bought an AK KANN Alpha from headphones.com, unfortunately the device does not work and they have quoted me a 20% "restocking fee", I definitely understand that restocking fee's are necessary for when people change their mind, but a restocking fee on an item that doesn't work? You have to be kidding me. Anyone had an experience like this before?

ps. I sent them a video of the device not working, so it's not like I'm making this up.