[nlarsensmith]

Could you share the update process? Couldn't find any. Thanks.

 

[oogabooga]

@nlarsensmith
Here it is:
http://web.archive.org/web/20140219...encelabs.com:80/software-updates-for-concero/

 

[nlarsensmith]

Thanks. Any chance you have found the latest? V2.8

 

[oogabooga]

No - I have the original Concero and the latest version 2.7 will not work because Resonessence closed their update server.

 

[gepardcv]

Does Resonessence still sell DACs?

 

[nlarsensmith]

Does Resonessence still sell DACs?

Yes. DAC & Combos

 

[gepardcv]

Okay, so it still sells products but does not support them with firmware updates? Or is the update server being down just a temporary outage?

 

[nlarsensmith]

Okay, so it still sells products but does not support them with firmware updates? Or is the update server being down just a temporary outage?

They stopped supporting firmware updates and even servers that had older versions. Not a temporary outage. Too bad they don't reply to emails as well.

 

[oogabooga]

@gepardcv
I have the original Concero, bought in 2013. While they've stopped selling that, they are still selling the successors, Concero HD and HP. The are no more firmware updates for any Concero on their website, suggesting they've pulled support for both "obsoleted" and "current" products.

 

[project86]

Last I heard, they pulled the Concero updates due to some Mac users ending up bricking their units in the process. Apparently it's an Apple thing, not sure of the details, but they probably figured it was more trouble than it was worth.

Not saying I agree with that approach but that's the scoop as I understand it.

 

[oogabooga]

I'd certainly understand that. Back in the beginning the didn't even have a Mac updater, only PC. I remember NOT updating my Concero at the time because it was working great and I didn't have ready access to a PC.

But, why pull the PC updates?

 

[project86]

Good question. I suspect they (and this is just a guess) that they don't have anyone on staff directly to handle website stuff, and it gets done periodically through a third party contractor (or something like that). That would explain how it sometimes updates in a seemingly planned, logical fashion, while other times things just seem like last minute additions (or subtractions, as in this case). I don't know for sure though, just guessing.

Unrelated, they just launched their Fluvius network streaming player, so the company is definitely not stagnant.

 

[nlarsensmith]

Good question. I suspect they (and this is just a guess) that they don't have anyone on staff directly to handle website stuff, and it gets done periodically through a third party contractor (or something like that).

Probably! Even the window driver has to be downloaded from a third party website.

 

[geemo4]

Hi Folks,

i have a problem with my Concero HP. The volume control isnt acive anymore and i have no output signal.
It powers up (red), synchronizes to blue. And all the rest works. (Filters, Buttons up down, start stop)

But no signal. When i am connecting it with headphones on, i hear a quiet click when it turns blue.
And i can hear a very quiet music signal, but not more.

I tried already a FW update, and i tried up/down buttons to activate / deactivate modi. Did not help.
One strange thing is, that my control center for audio in Windows has an deactivated volume control for this device. (Not to activate - see picture attached). In the advanced menu the volume shifter in the mixer window is down.
I can lift it up, but it immedeately falls down to zero.

Driver is working fine.

Can somebody help ?

Thanks

 

[nordkapp]

Hi Folks,

i have a problem with my Concero HP. The volume control isnt acive anymore and i have no output signal.
It powers up (red), synchronizes to blue. And all the rest works. (Filters, Buttons up down, start stop)

But no signal. When i am connecting it with headphones on, i hear a quiet click when it turns blue.
And i can hear a very quiet music signal, but not more.

I tried already a FW update, and i tried up/down buttons to activate / deactivate modi. Did not help.
One strange thing is, that my control center for audio in Windows has an deactivated volume control for this device. (Not to activate - see picture attached). In the advanced menu the volume shifter in the mixer window is down.
I can lift it up, but it immedeately falls down to zero.

Driver is working fine.

Can somebody help ?

Thanks

Try reaching out to Resonessence, but good luck. Their customer service is terrible.