Figo
100+ Head-Fier
*** Updated: Headphones arrived and paypal claim was withdrawn. All is well, miscommunication resolved. ***
Hi all,
I've been a member of these forums for 10 years (always as a lurker . . . antisocial ), and like many of us have sold and traded gear in the classifieds from time to time. Until today, experience has been wonderful, and I have never had a problem with any members.
However, I recently sold a pair of Stax Omega 2 to a member with exemplary feedback and 10k+ posts. He sent the payment on Monday this week (May 18), and I immediately sent the followig message:
Hi [name],
Just saw your payment come through -- thanks! I closed the ad and will ship ASAP and send you tracking info. Might be a day or two as I need to find a suitable outer box.
Best,
Jim
On Wednesday, May 20, I bought a box and prepared to ship the headphones. The buyer inquired if I could ship on Wednesday, and I said sorry, but I would not be able to ship until the next day. (I could not make it home to pack until after 5pm)
I shipped the headphones as promised on Thursday, May 21 -- USPS Priority with full insurance. I have the receipt and the tracking number reflects the same.
I am traveling for memorial day weekend, so when I got to my destination I got the following message from the member (at 9 PM EST, so well after I had shipped the headphones), along with my response:
Yesterday at 9:31 pm
Jim,
It seems you didn't ship them out again today. I'm going to change my mind on these. Please go ahead and issue me a refund to my pay pal account:
[redacted]
Please DO NOT SHIP
Thanks
[name]
My response:
[img]http://cdn.head-fi.org/8/8f/38x38px-ZC-8f22431c_Gato+Barbieri.jpg[/img]
Figo
Yesterday at 9:56 pm
[name],
The headphones already shipped this morning as promised, priority with full insurance. The tracking number is [X] and the cost to ship was $32.30, priority insured. I can send you a picture of the receipt if you woud like.
I don't think two business days of handling time in a personal transaction is unusual, is something wrong?
Best,
Jim
Also sent the following as a follow-up:
Also, I apologize if i didn't log on immediately to send a tracking number, but I've never had anyone expect one so quickly after shipment. I dropped the package off before heading out for my memorial day vacation and just arrived at my destination. I hope you have a nice holiday weekend.
Best,
Jim
This morning, I wake up and the member has not responsed by PM, but has instead opened a paypal claim stating that the item was not received!!
No communication at all from the member before filing the claim.
It's only been 4 calendar days since payment was sent, and the headphones will arrive tomorrow!
What can I do? I am uploading tracking info to paypal -- Is he trying to steal the headphones by getting payment refunded while keeping the package once it arrives?
Thanks all for any advice. I don't want to reveal the name as I want to give him a chance to do the right thing first.
Hi all,
I've been a member of these forums for 10 years (always as a lurker . . . antisocial ), and like many of us have sold and traded gear in the classifieds from time to time. Until today, experience has been wonderful, and I have never had a problem with any members.
However, I recently sold a pair of Stax Omega 2 to a member with exemplary feedback and 10k+ posts. He sent the payment on Monday this week (May 18), and I immediately sent the followig message:
Hi [name],
Just saw your payment come through -- thanks! I closed the ad and will ship ASAP and send you tracking info. Might be a day or two as I need to find a suitable outer box.
Best,
Jim
On Wednesday, May 20, I bought a box and prepared to ship the headphones. The buyer inquired if I could ship on Wednesday, and I said sorry, but I would not be able to ship until the next day. (I could not make it home to pack until after 5pm)
I shipped the headphones as promised on Thursday, May 21 -- USPS Priority with full insurance. I have the receipt and the tracking number reflects the same.
I am traveling for memorial day weekend, so when I got to my destination I got the following message from the member (at 9 PM EST, so well after I had shipped the headphones), along with my response:
Yesterday at 9:31 pm
Jim,
It seems you didn't ship them out again today. I'm going to change my mind on these. Please go ahead and issue me a refund to my pay pal account:
[redacted]
Please DO NOT SHIP
Thanks
[name]
My response:
[img]http://cdn.head-fi.org/8/8f/38x38px-ZC-8f22431c_Gato+Barbieri.jpg[/img]
Figo
Yesterday at 9:56 pm
[name],
The headphones already shipped this morning as promised, priority with full insurance. The tracking number is [X] and the cost to ship was $32.30, priority insured. I can send you a picture of the receipt if you woud like.
I don't think two business days of handling time in a personal transaction is unusual, is something wrong?
Best,
Jim
Also sent the following as a follow-up:
Also, I apologize if i didn't log on immediately to send a tracking number, but I've never had anyone expect one so quickly after shipment. I dropped the package off before heading out for my memorial day vacation and just arrived at my destination. I hope you have a nice holiday weekend.
Best,
Jim
This morning, I wake up and the member has not responsed by PM, but has instead opened a paypal claim stating that the item was not received!!
No communication at all from the member before filing the claim.
It's only been 4 calendar days since payment was sent, and the headphones will arrive tomorrow!
What can I do? I am uploading tracking info to paypal -- Is he trying to steal the headphones by getting payment refunded while keeping the package once it arrives?
Thanks all for any advice. I don't want to reveal the name as I want to give him a chance to do the right thing first.