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PriceJapan not responding to e-mails regarding problems with headphone

Discussion in 'Headphones (full-size)' started by glorkaglickflic, Apr 12, 2014.
  1. glorkaglickflic
    I have a very recent channel imbalance issue with the Stax SR 507 that I purchased from PriceJapan a few months ago.  i sent them an e-mail 2 days ago regarding this issue, and I have not heard from them.  What has been the general purchaser's experience here regarding problems with purchases?  I believe I have a one year warranty on these phones and need to get some answers.
     
  2. Mad Max
    Good luck.
    How bad is the imbalance?
     
  3. zazex

    Sending one email often doesn't get a response even when it's to one's best friend.
     
    IME, as someone with many relatives and business associates overseas:
     
    Send another email, put "2nd email - REPLY REQUESTED" or something similar
    as the Subject,
    and explain the situation briefly. English may not be their first language, of course.
     
    Also, send them a fax - nothing fancy, just with your email address again requesting a reply.
    FAX.+81-3-3831-3092
     
    Again, IME, this should get you a response from them.
     
    If you've got to go further - I suggest you contact Stax in Japan
    by telephone during their business hours and explain the 
    situation.
     
    Hope you find this helpful,
     

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