[slowpogo]

Just for the record the order came quickly and it all worked out, so hey, no big complaints here. Next time, I won't be worried if it seems like my cust. service rep is a 15-year-old boy.

 

[koike]

HAHA great thread. LOLed in office.

 

[el_matt0]

ya definitely pretty funny!! gotta say..if i was the guy in customer service..i might throw in a weird response once and awhile...! i mean come on...theyve gotta have a pretty darn boring job otherwise...................

 

[bhjazz]

Very interesting. I called and ordered some parts a week or so back, but did not receive any random humor emails. Maybe they're secretly watching these forums...or maybe I'm ordering in a different fashion than the OP. Oh well. I will continue ot buy stuff there as I like their product lines.

 

[Bootleg]

Try asking them an off the wall question and see what happens...i bet you get Dr Hyde!

 

[MASantos]

I bought twice from them and had no problems at all!

 

[cgrums]

I placed my first order with them on 8/10. They were very accurate (large order) and prompt with an invoice. After a slight delay in getting an enclosure from Hammond (not their fault) they got me everything last friday (8/24 - three days earlier than anticipated)

All in all I'm quite pleased with the interaction.

 

[pabbi1]

Here is an odd occurrance - I sent an email order on the 18th (for darn sure), which I followed up by phone on the following Monday, but they hadn't received the order - OK, no biggie, just enter an order and they sent the stuff.

I get an email THIS Monday (yesterday) asking me to verify the shipping on this order... odd, but I decline. An exchange ensues where it looks like their email provider had some email stuck in que, then flushed them out again a week later.

Long/short: Please let Stephanie know of any email anomalies as soon as possible, so they can work this with their provider. This looks like a real potential to create some severe misunderstandings, either in delayed shipments, over shipment, or no shipments at all.

 

[cgrums]

I've found myself (granted only one order) and have heard many accounts of email problems with them. I have never heard of anyone having an issue calling and placing your order over the phone (what I did) I'd recommend calling if you want to be absolutely sure.

 

[vvs_75]

My only complain that last few times I ask them to ship ground or whatever cheaper, because I am not in a hurry and they did exact the opposite - FedEx Express!

But they apologized.

 

[pkjames]

I just ordered over $400 stuff from PC, very nice experience. Email response was good and friendly. The best part is, they offer airmail shipping to overseas (AU), which I found not many other vendors are willing to do so.

 

[ezkcdude]

I'm sure it's a fine distributor. In fact, I almost placed an order this morning, but I don't like that PDF e-mail thing. It's too complicated, too burdensome, and frankly in this day and age, I don't have a great opinion of sites that don't have a real web store. (And before you say it, I would have called, but it was too early in the morning.)

 

[luvdunhill]

Quote:

Originally Posted by ezkcdude /img/forum/go_quote.gif I'm sure it's a fine distributor. In fact, I almost placed an order this morning, but I don't like that PDF e-mail thing. It's too complicated, too burdensome, and frankly in this day and age, I don't have a great opinion of sites that don't have a real web store. (And before you say it, I would have called, but it was too early in the morning.)

yup I agree 100%. I just submitted an order that filled up 5 pdf forms

Talk about a PITA...

 

[riffer]

Quote:

Originally Posted by luvdunhill /img/forum/go_quote.gif yup I agree 100%. I just submitted an order that filled up 5 pdf forms Talk about a PITA...

Another vote for a better ordering system.

I have gotten pretty quick at it by opening up the site on a couple of windows and copy and pasting from the website, but what a hassle.

Also, the navigation on the website leaves a bit to be desired.

I guess I shouldn't complain too much about a company that can get me my parts the next day.

 

[Pars]

I agree. But at least it is somewhat better, though potentially more confusing than dealing with Michael Percy Audio!

Webstores are the only way to go.