I bought a custom-made SR5 Gold Pro (not a production headphone) from Adam (Padam), a headband and a Stax dust cover. Everything arrived nicely packed, though I wish the box were more sturdy as the post office likes to dent the box. But the bubble-packed insides survived the crush with no trouble. The headphone was in pristine (like new) condition and sounds fantastic. He's also a great communicator and I can tell the customer and good audio are both his friends and loves.