Someone told me, assuming we are talking about Andrew/Musicteck?, if you really dislike the product and change your mind, in some situations to avoid restocking fee you can apply the credit toward another product purchase from the store.
Someone told me, assuming we are talking about Andrew/Musicteck?, if you really dislike the product and change your mind, in some situations to avoid restocking fee you can apply the credit toward another product purchase from the store.
I did that to get my Traillii. I figured that if I didn’t like the Traillii enough to keep it, the restocking fee I would have paid would be the loss on the Traillii resale… but after about 6 weeks with the Traillii I’m still amazed every listen.
Demo from Andrew (MusicTeck) and no restocking fee. You will only be out the shipping which is fair. As you must insure it the shipping will not be cheap, but well worth it to make sure. You must, however, put up the total cost as insurance which is also fair.
I have dealt with Andrew many times; purchasing and demoing plenty from him.
It is extremely hard for me to believe he would charge anyone $1300 if they were dissatisfied and simply made a return.
Sure, he needs to run a business and can't just be demoing out all of his new equipment endlessly, but he provides some of the best CS I've encountered in all my years buying audio stuff.
If there's a reasonable way to make you happy and develop and maintain a good relationship with a customer, Andrew will find a way.
I have dealt with Andrew many times; purchasing and demoing plenty from him.
It is extremely hard for me to believe he would charge anyone $1300 if they were dissatisfied and simply made a return.
Sure, he needs to run a business and can't just be demoing out all of his new equipment endlessly, but he provides some of the best CS I've encountered in all my years buying audio stuff.
If there's a reasonable way to make you happy and develop and maintain a good relationship with a customer, Andrew will find a way.
I've had nothing but positive experiences from Andrew as well. The suggestions given here on procurement and demoing have only added to the value proposition of continuing to buy from MusicTeck.
I was only pointing out the standard written policy and the hilarity (to me) of cost if it were subjected to such a fee. I don't doubt he would work on a suitable resolution, if you found yourself in such a situation.
I’ve also gotten demo units (which I kept for several days), made several purchases and returned a few items with Andrew @MusicTeck. He is indeed the most patient, kind and considerate sales person I’ve dealt with.
I think I had it for around 4 days. I just explained that it was crazy expensive and one day isn’t enough. Andrew is super understanding. I’ve never had something from him on demo for only one day unless I didn’t like it and sent it back early willingly.
It wouldn't make sense for Andrew to only allow a few days for an overseas demo. I'd expect at least a week, given shipping and insurance will typically run into hundreds of dollars to get where I live. Also I'd want to be able to keep the unit if I liked it - doesn't make any sense to pay for return shipping and go through the whole process again for a replacement of the same product.
I've had nothing but positive experiences from Andrew as well. The suggestions given here on procurement and demoing have only added to the value proposition of continuing to buy from MusicTeck.
I was only pointing out the standard written policy and the hilarity (to me) of cost if it were subjected to such a fee. I don't doubt he would work on a suitable resolution, if you found yourself in such a situation.
Andrew at @MusicTeck is a lovely guy that deserves some kind of award for service to this industry, in my opinion. Literally the best customer service I have ever encountered.
It wouldn't make sense for Andrew to only allow a few days for an overseas demo. I'd expect at least a week, given shipping and insurance will typically run into hundreds of dollars to get where I live. Also I'd want to be able to keep the unit if I liked it - doesn't make any sense to pay for return shipping and go through the whole process again for a replacement of the same product.
He cannot have multiple “open box” units which is why he usually only uses the demo unit for that purpose. I am sure he would allow purchase of the demo unit. Bottom line, ask Andrew and he will do his best to work with you.
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