I believe that USB cables are part of the problem. Like I said before, I can't speak for Oppo and am not employed by them, although I have a little bit more access to them than the average head-fier does. I choose to help you guys out in any way I could, and I am not Oppo's "mode of communication" to you. In any event, I have always received outstanding customer service and support from them. Your experience seems to be an anomaly.