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ONKYO DP-X1 | Dual Sabre Dacs | Balanced | Sabre BTL Amp | MQA | DSD 256 | Android 5 |

Discussion in 'Portable Source Gear' started by t.r.a.n.c.e., Sep 11, 2015.
  1. StiffFingers
    Yes, this is purchased from a local dealer here in Vancouver BC. The dealer said that he is contacting Onkyo rep and it has been over a week now and I still haven't heard anything. I called both of the only two Onkyo "service center" here in BC and they both say that DAP is not something they do take in for service... they only work on TV and home theater stuff...
  2. anyworld1209
    Hi guys. I know i'm pretty late for this party. But I just bought an used dpx1 at "seem to be good" condition and i have 1 week to test this unit. So can anyone please tell me what should i need to do to test it or find out if someone already open or repair it? What i need to do or notice about this device when i first using it? Thank you so much :frowning2:. Sorry for my bad english.
  3. georgelai57
    Does anyone recall which smartphone’s screen size is the same as the DP-X1/A? Thanks.
  4. whitemouse
    Did you crack the LCD while trying to dismantle the DP X1, in order to repair headphone output jacks?
    It's LCD is very likely uniqu to Onkyo, your only option is to try to make them sell you a new LCD.
    Why on Earth would Onkyo use the crappiest headphone jacks, and THEN design the whole player as imposdible to disassemble without breaking the LCD is beyond me.
    They could have easily designed the case to be accessed in order to replace or repair headphone jacks, but no.

    I've had smart phone that have lasted years, evev tho I use headphones nearly every day for Youtube.
    How did Onkyo manage to find headphone output jacks of such horrendous quality is a feat in itself!
    And not standing by their player.. if I lived in USA, I'd take Onkyo to court. Maybe start class action. Because they are knowingly selling a defective product. US has solid consumer protection laws. But I'm in Europe, so no recourse of any kind.
    Last edited: Nov 28, 2017
  5. wormcycle
    I have no idea why people are still considering buying from them with so many other products on the market. I bought DP-X1 used, fixed the jacks with some kind of epoxy and the unit is fine and sounds very good. Nevertheless, when I am buying audio stuff and see Onkyo I am going somewhere else. Their engineering stupidity combined with a complete disregard for customers cannot be unique to one product.
    whitemouse and Matrix Petka like this.
  6. Matrix Petka
    Totally agree. For me Onkyo/Pioneer are dead.
    whitemouse likes this.
  7. whitemouse
    This was my first and last Onkyo.

    I have several Fiio and iBasso DAPs, all function, Fiio E18 on its 3rd year, no issues of any kind. As I said earlier, if a smart phone manufacturer released a unit with Onkyo's headphone jacks, they would recall it. Onkyo gets away without recall because DAPs are tiny niche market, and no one in US has taken them to court.

    Onkyo DP X1 is a defective design, and most certainly the last Onkyo that I even look at, never mind buy.
    I'm looking now at what options do I have as Onkyo customer in EU. I want Onkyo to pay for denying DP X1 is faulty design, and how there is no warranty. I want Onkyo to reimburse their customers, who they have KNOWINGLY screwed over.
  8. mrmoto050
    I have a DP-X1 original and have had no issues. I have a Ibasso DX90 and it has a bad headphone jack. Go figure.
  9. Matrix Petka
    You are lucky/unlucky :)
  10. anyworld1209
    I have been reading nearly 700+ page in this threat since no one doesnt even bother to answer my question. It seems like only the first or second batch of production are have defective. Later batch around 2016 seems fine since the jack benzel got smaller and it made the jack more stable. My unit has pretty firm jack ring on both. Just dunno if it's degrade over time or it got flaws right at the moment you first using it.
    Last edited: Nov 29, 2017
  11. DBaldock9
    I bought a DP-X1 at the end of last Summer, just before the DP-X1A was announced.
    So, what I have is now called a DP-X1B (engraved label says X1), and it has the tight bezel holes around the audio jacks.
    It gets used when it's either sitting on my desk at work, on the table at lunch / dinner, or on my desk at home.
    In other words - I don't stick it in my pocket with an earphone cable connected, which could put a lot of torque / stress on the jacks.
    So far, the audio jacks haven't given me any problems.
    mrmoto050 and anyworld1209 like this.
  12. anyworld1209
    Thanks. That's good to know. I will handle this device carefully since it's nearly impossible to repair if something is broken..
  13. kissmevn
    Can the DP-X1 be used as DAC to PC ?
  14. whitemouse
    Yes, it seems no one 'doesn't even bother' to give you an answer, even though it is a duty and obligation of Headfi members to do so. On behalf of everyone, I apologize, and I'm hopeful that in future we will serve you better!

    As for headphone jacks, and copper rings, I don't see any difference in headphones socket failure rate, and correlation in production batch, the latest X1A excluded. My player is late 2016, it has snug copper sleeves surrounding the sockets, the heaphone plugs sit in both sockets snugly, they are not loose, there is no more play than any player or phone I've used.

    What failed in my DP X1 is the 3.5mm output socket, one channel went silent, and remains silent. I have never NEVER put the DP X1 in pants pocket, I was well aware how easily the sockets fail, before I bought it I had read tons of socket failure reports. Still I bought it, thinking sockets won't fail, as long as I don't carry it in pocket with headphone plugged in. Well, I was wrong, sockets fail all by themselves, you just have to use the player, which means you will have to plug in headphones. And that is all it takes to damage the sockets.

    When using the player outside I have it in belt pouch, there is zero stress on the socket from headphone plug, and the cable I use is factory Shure SE846 cable, a very soft cable. The headphone plug is outside the pouch, standing free, not touching to pouch, the belt, nor my pants, shirts or any body part. It's simply pluged in.

    Truth is, the headphone sockets of Onkyo DP X1 fail no matter how carefully you use it, all it takes is plugging in the headphones plug.

    I have emailed Onkyo Japan and Onkyo USA, asking them to sell me the LCD (no reply), because in order to get to sockets, LCD needs to remove, and player dismantled. I have replaced several smart phone LCDs, my own Sony Z5 tha I dropped, and cracked the screen, and few friend's phone screens. it is not a difficult job. But every time I've removed the cracked LCD, the removal damages it further no matter how long you use the heat gun to soften the screen glue, no matter how gently I try to lift the screen. So I know there is almost no chance I can get the LCD off the unit without cracking it. All I need is to buy a new Onkyo LCD, but this seems impossible. How can such a huge corporation totally ignore requests to repair, or just sell spare parts? How do they get away with it?

    DP X1 is defective design, if any major phone manufacturer had such failure rate of any of their models, there would be a very swift recall. How many Galaxy Note 7 battaries self destructed before Samsung recalled it, and refunded full price to every single customer? I think it was 6 failed units of Galaxy Note.

    I wouldn't sweat around this topic if the DP X1 wasn't such an amazing sounding DAP, when it functions. Now I need a new DAP, but don't know what to buy, I don't consider any Astell for ethical reasons. So that leaves me with what? Fiio X7? Not as good, unfortunately, and it's hard to take a step back in sound quality after having DP X1.

    Last edited: Nov 29, 2017
    anyworld1209 likes this.
  15. whitemouse
    I lived in Toronto, Ontario, there is something called Small Claims Court, not sure if it's a provincial law. It is specifically to have court rulings for such cases, and it is no cost to you, at least if Judge's the ruling comes in your favour. And Judge will most certainly rule in you favour, you clearly been ripped off, you lost money, and Court will set it right.
    If British Columbia has similar Court, I'd file a case there. Onkyo rep can ignore its dealers, Onkyo certainly ignores their customers. But I'd love to see Onkyo try to ignore the Canadian Court, let them try to ignore a Judge!

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