- Apr 30, 2015
I purchased the Zulu HD X9 from VS Audio Store looking for some audio magic after reading the positive review. This was not to be as I receive the item DOA. Would not hold a charge, and zero sound even though it showed music file playing.
I contacted the seller and received the worst time I have ever went through with Ali transaction. I explained the situation and sent a video as requested for proof. The seller refused to replace the unit wanted me to ship it back which would cost as much as the entire unit. When I explain this would not work they went through two weeks torturing me by insinuating I was not telling the truth, then suggesting I take it apart to get it fixed at a local establishments and numerous other useless suggestions each taking several days between each correspondence to receive an answer. Even after filing a dispute the most I could get back was half price, even though the item was received DOA and reported immediately. I strongly recommend that one does not purchase from VS audio store unless you enjoy getting ripped off and do not value your sanity.
just be glad this didn't happen with more expensive DAP, i bought lotoo paw 5k mk2 from head-fi and couple of days later the scroll wheel not working well or at all...and i paid almost 300$
at least you didn't pay much and also got half price refund.