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Noble Audio - the Wizard returns!

  1. FullCircle
    Add Sleek Audio to the list

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    The only company that I have found that clearly states their warranty is transferable is Audeze (Kudos to Audeze)

    But with that I end my search on this topic, as it is time for me to examine the back of my eyelids.
     
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  2. proedros
    @FullCircle it amazes me , how someone with so much history here can still not say 'i was wrong' but still continue to manipulate facts in order to seem ''right''

    for someone whose English is his native language , you sure have a hard time understanding what warranties really say and using them to your service

    anyway , people are free to be boogied or believe half lies and half truths , no use continuing this with you

    i made my point clear , glad to see you spend time searching which companies offer warranty or not

    next time , you will be more careful i guess

    best.
     
  3. Alexdre119
    Warranty law is an interesting subject. Even though manufacturers don't explicitly state that the warranty is non-transferable, most have the implicit right to make a professional judgement whether to honor the terms of the warranty based on if proof of purchase can be provided. Since all these warranties are limited, the manufacturers are only obligated to fulfill the warranty promises only so long as certain conditions are met, even if the conditions are implicit. 64 Audio states "You may be requested to provide proof of purchase details in reference to a warranty claim", creating a condition they can choose to execute if they deem it necessary. You'll find similar phrasing in most other IEM manufacturers warranties, for example: Empire Ears states that "Under this warranty, all fit issue remakes will be made according to the original purchase order..." creating similar requirements for the assignee to provide proof of original purchase. Interestingly, Lime Ears says nothing, but may still have an implicit right to request proof of purchase.

    I did some research to find out if these laws might be different in the EU, since their warranty laws are more generous to the consumer. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
    Although they give a 2 year blanket for most products (as opposed to the standard 1 year in the US), they state that "If you buy goods from a private individual rather than a company, as is often the case with online auctions, your purchase is not covered by EU consumer rules. A consumer transaction involves a private individual buying goods or services from a trader acting in the course of his business, trade or profession, as opposed to two individuals acting in a private capacity."
     
    FullCircle likes this.
  4. BananaOoyoo
    @proedros if you're worried about transferrable warranties and aren't directly buying through Noble, you're better off asking the specific distributor in your country.

    I know that in my case, there is literally no situation where a distributor will deny a secondhand owner service (both free service during the warranty period and paid service afterwards), whether it's the one for Westone/JH/64Audio, the one for Audeze/Empire Ears, Sound Square (Noble's distributor), or even Sennheiser Korea - given that the second owner has a copy of the receipt/proof of purchase and that the reason is valid.
    If I were to buy a secondhand Khan or K10 Encore that was originally sold in the local market and needed it serviced, the two possible outcomes would be:
    1. Sound Square get it fixed through Noble
    2. They give me a new replacement
    The distributor might be unhappy that a non-original owner is asking for it, but unlike Noble in the US, they can't tell the second/third/10 millionth owner to go pound sand.
     
    Last edited: Mar 30, 2019
    Alexdre119 and proedros like this.
  5. proedros
    i just don't like being bullsh.itted, that's all

    anyways, i think people here are smart enough to understand that ''some iem companies don't offer warranty'' is not the same as ''all companies don't offer warranty''

    best.
     
  6. Watagump
    The fortune cookie has spoken once again.

    [​IMG]
     
  7. Pepito
    This thread is a huge circlejerk about Noble with Fullcircle and other followers. I've honestly tried to stay away from Noble because of the crap that gets posted in this thread by Noble and others. I love my K10's but sheesh did the success go to Noble's head.
     
  8. FullCircle
    I'd rather participate in a love fest than a hate fest, life is hard enough I dont need to search for negative vibes.

    I'm glad to hear you are another happy owner of the k10.

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    jasonho likes this.
  9. hotdog108
    Here's an idea, buy first hand, from the manufacturer. I honestly don't understand the sense of entitlement from people that didn't buy the product from the original manufacturer, yet expect warranty services after they've broken the product when they bought it second hand. I don't get any discounts from Noble, I don't have any special relationships with anyone from Noble, or any other company for that matter. I just think it's ridiculous that people expect warranty services from a company they didn't buy the product from.
     
  10. BananaOoyoo
    Where's the sense of entitlement? When a person in Korea is selling an IEM or headphone on the used market, they're selling the product + X months/years of service through the manufacturer/distributor.

    It's why an original receipt/proof of purchase is expected at the time of sale - and why an inability to do so (or selling items past the warranty period) will mean a significant drop in selling price.
     
    proedros likes this.
  11. Carlsan
    Oh My God.
    Don't buy it then if it's not covered and your worried about lack of warranty.

    Can we please move on.
     
  12. hotdog108
    Can't, can't, can't, won't, won't, won't. Are those the countries the original manufacturer operate in?
     
  13. BananaOoyoo
    If you go back, you'll see that it wasn't me who brought up the transferrable warranty. (That would actually be John.)

    All I've done so far in this thread so far is:
    1. show excitement over the Khan launching
    2. say that it's a good IEM after trying it
    3. express my disappointment with the noise issues
    4. state that regardless of Noble's policies, the warranty may be transferrable for someone like Proedros who isn't living in the US

    I know that given the responses in the thread though, if I were to get a Noble Khan in the future, it'd be one that was sold in the local market (either new or used) since it seems that it's the only way to protect myself afterwards. :stuck_out_tongue_winking_eye:

    I have no idea what you're asking honestly. Noble sells IEMs in Korea through a distributor, so yes and no?

    Once again, transferrable warranty wasn't an issue I brought up. Unless I'm buying directly through Noble's website or from Massdrop, it really doesn't apply for me.
     
  14. FullCircle
    Peace

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  15. proedros
    here's an idea , there are IEM companies out there who respect you and treat you more than a passing wallet

    straight from the Empire Ears thread , when i asked their CEO about warranty and if it's voided if i am not the 1st owner i got this answer

    ''Whether you're the 2nd, 3rd, 4th or 100th owner you're still covered by the warranty. Even if it's out of the warranty timeframe you can still reach out to us and we'll do everything we can to help out.

    We stand behind those that stand behind us and we're grateful for every single one of you whether you purchased directly from us or not. Stay awesome my friends, y'all the real MVPs out here!''


    so yeah , what dr moulton said that warranty only applies to the original owner and that ''Yes, that is the rule not the exception industry wide.'' is not a fact/truth - it's just his way of protecting his personal interests - which i respect but i had to put the facts straight cause i don't like people scaring people by false facts.

    we can move on now into pics of lovely iem and women, but remember : never let people ***** you - you deserve more

    best.
     

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