No response from Sensaphonics

[sclamb]

I have been sending emails to the email addresses on the contacts page of the Sepnsaphonics website but have had no response in four days. Does anyone have any contacts that they know will respond if I send an email?

I am wanting to know of any recommended audiologists in the UK, pricing for the ProPhonic Soft 2X and also some sample images showing the solid colours that they do for the earpieces.

Thanks.

Simon

 

[lindrone]

People are probably out of the office.... they've been slow on email replies lately. You'd get much better response if you call them.. if you could call them.. that is.

You can also try PM'ing Julie here, but I don't know how often she checks in.

 

[sclamb]

Thanks. I'll try calling tonight. I was trying to do it the cheaper way using email since I am in the UK, but I guess there's nothing like a phone call and speaking to people.

Simon

 

[CuriousVoiger]

.

 

[CuriousVoiger]

Hey sclamb,

No need to call. What you need is this "http://www.hearinghealthcare.co.uk/".

I was referred to it by Julie at Sensaphonic and is the best audiologist I have ever seen. Very professional that you can trust and have all the latest technology (I looked at my eardrum through a LCD screen - not a pretty sight). There was a bit of misunderstanding at the beginning with the fee for the impression as the ~£95 they asked me wasn’t only for the mould but for the ear piece as well – I guess they don’t get asked these kind of requests very often if ever.
In fact they only charge ~£30, and with the high quality of service they provide when compared with other audiologists I’ve seen and their quotes (£50/85) in central London it is a sure bargain in this country.
I would very highly recommend it to anybody living in this area – and from where you live they’re about – what - 15 miles? Lucky you!


PS: I ve been writing in a hurry, I hope it make some sense

 

[JohnRich]

you might want to take a look at http://www.hearingprotection.co.uk/music.php?g=t2xs as well; their dealers do the impressions and order the 2XS for £499 inclusive

 

[sclamb]

CuriousVoiger/JohnRich

Thanks to you both. I have sent emails this evening and will follow up tomorrow. The contacts and information are much appreciated, especially as it is not to far to travel.

JohnRich, are the T2XS the same as the ProPhonic 2X (I assumed they are). If so, it is fantastic that a UK company are not selling at the 1-to-1 exchange rate that is normal for US goods supplied by UK companies (i.e. $750 = £750) but are actually selling at a reasonable exchange rate.

Thanks again

Simon

 

[JohnRich]

I am assuming they are the same; the model number seems close, the entire spec - soft silicone material, parts nos for both drivers, impedance, sensitivity for drivers are the same, and I found the same image used in reference to the sensaphonics product elsewhere

 

[sclamb]

They do indeed sound like the same thing. I have sent an email to see if they can confirm it. I only thought about it as the price is so good considering they are purchased in the UK. If I ordered from Sensa they would be around $750 which is £405 without the 22% to be added for VAT and import duty, which would bring the total to £494. At £499 they are a great deal, since most imported goods that cost $750 would be sold for £750, as I am sure you already know.

Simon

 

[JohnRich]

Am hoping they are the same, and that the 3 week delivery timescales quoted are on the high side; guess it depends how busy they are.

I take it you're unhappy with the ER4 and E5C sound? I'd wondered about trying the shures first before leaping ahead and ordering anything customised, but couldn't quite convince myself the E5Cs would sound right after the etys ...

 

[sclamb]

I'm not unhappy with the ER4P/S or the E5C. For some music, the ER4P/S is superb in revealing detail. For most music the E5C is superb all round with much better bass than the ER4s.

The reason that I am after the Sensas is that I have uneven ear canals and with the ER4 and E5C I always get a good seal in the right ear but the left causes me problems. This is especially after jaw movement and I have to reseat the left earpiece a lot. After a while the ear dries a bit and then it can get sore. With the Sensas I will get the custom fitted earpieces and a better sound than the E5C in the process, so all round a good deal, and hopefully I will avoid the jaw movement issue and get a consistently good seal.

Simon

 

[gorman]

Quote:

Originally Posted by sclamb The reason that I am after the Sensas is that I have uneven ear canals and with the ER4 and E5C I always get a good seal in the right ear but the left causes me problems.

*Exactly* what led me to move up from E3s, except in reverse "left good seal, right not so good".
I'm sure you'll end up really happy. For uneven ears going custom is almost the only way to go (unless they are uneven in a compatible way with different tips).

 

[plainsong]

I've had problems getting a response from Sensaphonics this week as well. According to Julie my Sensas were due to ship Friday or Monday. I emailed on Monday and when I didn't get a response, I got suspicious that they didn't ship at all, and called last night. I was right. They supposedly will ship today, but who knows?

I just don't appreciate it when that happens. I'd much prefer a "we don't know" answer to a definate "It will ship Monday" answer, only to have to wait longer.

I'm also getting them because of weird canals.

edit: I should add here that I'm having them shipped by Fedex.

 

[raisin]

Quote:

Originally Posted by JohnRich Am hoping they are the same, and that the 3 week delivery timescales quoted are on the high side; guess it depends how busy they are.

In the states you can upgrade the shipping method, which substantially shortens the turnaround time. Could you do the same?

 

[Big D]

Quote:

Originally Posted by JohnRich Am hoping they are the same, and that the 3 week delivery timescales quoted are on the high side; guess it depends how busy they are. I take it you're unhappy with the ER4 and E5C sound? I'd wondered about trying the shures first before leaping ahead and ordering anything customised, but couldn't quite convince myself the E5Cs would sound right after the etys ...

I ordered from the UK and got Sensaphonics to make them. My total turnaround time was just under 4 weeks with them sent to me by 48hr UPS. This was:

1 week for impressions to arrive (Royal Mail Airsure)
2 weeks and 2 days for Sensaphonics to make them
2 days to arrive

3 weeks is actually pretty good for a UK company to get them to you. Just be wary that audiologist fee, shipping and VAT may not be included in the £499.