AudioAndCoffee
100+ Head-Fier
Understand that CASE actually doesn’t have any authority mainly they will just do the mediation. Anyway, the guy said he will call me again tomorrow to give me update on the post-repair testing status. I will see what he has to say since he mentioned he will bring it up to Sony (and actually this is how I figure Sony doesn’t run their own service center, since the guys keep saying he will bring it to Sony so I asked and that’s when he explained that in Singapore, Sony services including the repair centre are all outsourced to this one single company which Sony authorised it).
think they dun bother to escalate up to Sony HQ in the first place, and try to repair it and case closed.Understand that CASE actually doesn’t have any authority mainly they will just do the mediation. Anyway, the guy said he will call me again tomorrow to give me update on the post-repair testing status. I will see what he has to say since he mentioned he will bring it up to Sony (and actually this is how I figure Sony doesn’t run their own service center, since the guys keep saying he will bring it to Sony so I asked and that’s when he explained that in Singapore, Sony services including the repair centre are all outsourced to this one single company which Sony authorised it).
Until customer bang table, threatened to log CASE, post forum, facebook, email sony hq directly. Then u will see them attending to you. Its not sony fault, its the service partner darm altitude in treating customer.
Anyway i think u should log a Case, to address ur unfair treatment. Probably they (manager) have to explain to their own company top management and to sony hq why things gotten out of hand.
You nvr know how many time they have pull this trick to us local sg ppl.
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