- Nov 17, 2013
Anyway, if you don't mind me asking, what happened between you and JHA regarding the purchase of your Roxanne? Some delays?
Sorry for the slow delay, I was out of town.
My time with JHA has a feeling of being up and down. I actually went to Orlando and spent time at JHA. Met Mr Harvey. Unbelievable great experience. Left me completely inspired about listening to my music again and I couldn't order the Rox quick enough. Had impressions done right there. I loved everything about my experience top to bottom.
Ordered mid Oct. Was told delivery maybe by Christmas but probably early Jan. They came in May (I think). Many phone calls, emails. Always a different story, no promises, but always ended the conversation re-energized and the feeling that there was light at the end of the tunnel. I kept waiting like everyone else. Tried to cancel once, tried to change order to acrylic twice and was talked out of it every time. Was given the: hired new staff, bought new ovens, etc, etc, so things are improving speech.
I was thrilled with the product and the sound. The business model really left a bad taste in my mouth. I little straight up honesty would have put out 90% of the fires. All I know, for the amount I paid and the amount I get to use these along with the care I take with them, they shouldn't be having ANY problems already.
What kind of put me over the top was the lack of a viable after market cable. I check weekly. NOTHING!! Not at all the feeling I remember having after the very lengthy amount of time with Mr Harvey. Hey, he even let me use his personal Astell and Kern player.
I'm not throwing the Rox away. I'm just waiting for a quality cable to come to market.