New JH Audio flagship! "Siren Series Roxanne"
Feb 25, 2014 at 8:18 AM Post #3,916 of 8,377

HalfBakedPotato

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No! That was tongue in cheek.

I would call if I thought that it would make a jot of difference... but it won't. I suspect the conversation that would be had would play out as above.

The only reason for calling I figure, is if you are trying for a cancellation or a change to acrylic, otherwise, I suspect you will be given a luke warm fob off.
 
Feb 25, 2014 at 8:24 AM Post #3,917 of 8,377

audioops

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  I sent in a cancellation email five days ago, and there has not been any response from their customer rep. Silence treatment...

Go talk to your bank and/or credit card company and get the transaction reversed. State that you tried to resolve the issue through the company's customer service and gave them a week to respond, which they did not. Explain that the company has held your money for an unreasonable time and continues to deny you even an estimate as to how much longer it will take. If they try and tell you to resolve it with the company insist that you have tried and that you cannot achieve a useful communication with the company.
 
/Used to work in a bank.
 
Feb 25, 2014 at 8:53 AM Post #3,918 of 8,377

Nisaus

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No! That was tongue in cheek.

I would call if I thought that it would make a jot of difference... but it won't. I suspect the conversation that would be had would play out as above.

The only reason for calling I figure, is if you are trying for a cancellation or a change to acrylic, otherwise, I suspect you will be given a luke warm fob off.

 
Oh haha! But you are right. I think the same is just going to happen. I don't really mind waiting longer, the BF discount alone was worth it. Longer like in 1 more month? Any more than that is unacceptable IMO...
 
Feb 25, 2014 at 8:57 AM Post #3,919 of 8,377

JonathanCandel

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Oh haha! But you are right. I think the same is just going to happen. I don't really mind waiting longer, the BF discount alone was worth it. Longer like in 1 more month? Any more than that is unacceptable IMO...

Well... I think you can expect a longer wait than 1 month... ALRAINBOW ordered way before BF in Oct. if I am right... Still no sign of his CF Roxxies....
 
I don't mind the longer wait, I mind their responses and lack of information to their customers...
 
Feb 25, 2014 at 9:00 AM Post #3,920 of 8,377

ALRAINBOW

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11356. Third week of oct
and no sign. I only called jh once to get my order
Number. Both Christmas and my birthday
Have gone by now I M waiting on Easter
LMAO.
AL
 
Feb 25, 2014 at 9:03 AM Post #3,921 of 8,377

Nisaus

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  Well... I think you can expect a longer wait than 1 month... ALRAINBOW ordered way before BF in Oct. if I am right... Still no sign of his CF Roxxies....
 
I don't mind the longer wait, I mind their responses and lack of information to their customers...

 
Mine is acrylic actually. If it's true that they are processed based on impressions received date, then JH should have finished processing the 2nd Dec impressions. Mine was received on the 6th. Four days can mean a hundred receipts or even more? Going by 7 customs per day, that's 15 days before they start working on mine... But this is all speculation :frowning2:
 
Feb 25, 2014 at 9:11 AM Post #3,922 of 8,377

HalfBakedPotato

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Hey Al, good to see you back. Yup, we are the same - 3rd week of Oct.

Haven't even bothered getting an order number.

I'm waiting for Easter too Al.

Easter 2018.

Still.... as long as we are both still laughing eh? :p

Ha ha ha ha ha ha ha.....
 
Feb 25, 2014 at 9:15 AM Post #3,923 of 8,377

ALRAINBOW

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Yes we are still laughing.
Thanks for pm list I have read it three times
But it's hard to understand. As your explanation
Have an accent of understanding too LOL

I plan tonuse them though. So I ca confuse people who I'm am
Even though all should be already confused by my
Writing skills. Hahahaha
I can pose my self as a British illiterate
Al
 
Feb 25, 2014 at 9:16 AM Post #3,924 of 8,377

JonathanCandel

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Hey Al, good to see you back. Yup, we are the same - 3rd week of Oct.

Haven't even bothered getting an order number.

I'm waiting for Easter too Al.

Easter 2018.

Still.... as long as we are both still laughing eh?
tongue.gif


Ha ha ha ha ha ha ha.....

Haha:p That is not even funny as I would get mine even later... But still... JH Audio is being a big black box when it comes to CarbonFiber ETA's
 
Feb 25, 2014 at 11:08 AM Post #3,926 of 8,377

bobeau

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When I talked to Corbyn a month ago she said Jh Audio produced around 22-24 ciems per business day. So like 500'ish per month. Of course that only really matters if you're in the acrylic queue.

Also those PO #s don't necessarily mean iems... Many of those numbers could be accessory or other types of orders.
 
Feb 25, 2014 at 11:29 AM Post #3,927 of 8,377

JAG87

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Yea so umm, I'm not defending JHA or anything, but just so everyone is aware:
 
 
Order placed on 1-12-2013 with BF discount
Impressions sent in on 6-12-2013
Impressions received on 9-12-2013
Order status updated on 12-12-2013
Order shipped on 24-1-2014
Order received on 27-1-2014
Nuts broke on 2-2-2014
New cable sent out on 2-6-2014
New cable received on 2-7-2014
Refit requested on 2-8-2014
Sent in for refit on 2-10-2014
Repairs completed on 2-14-2014
Shipped back to me on 2-17-2014
Received on 2-18-2014
 
 
Seems pretty efficient to me counting the added BF volume and the holidays. I would get off the CF train.
 
Feb 25, 2014 at 11:31 AM Post #3,928 of 8,377

Mimouille

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Yea so umm, I'm not defending JHA or anything, but just so everyone is aware:


Order placed on 1-12-2013 with BF discount
Impressions sent in on 6-12-2013
Impressions received on 9-12-2013
Order status updated on 12-12-2013
Order shipped on 24-1-2014
Order received on 27-1-2014
Nuts broke on 2-2-2014
New cable sent out on 2-6-2014
New cable received on 2-7-2014
Refit requested on 2-8-2014
Sent in for refit on 2-10-2014
Repairs completed on 2-14-2014
Shipped back to me on 2-17-2014
Received on 2-18-2014


Seems pretty efficient to me counting the added BF volume and the holidays. I would get off the CF train.
Wow, so you got normal decent service for a 1.5k iem? I am voting for them for the company of the year award :wink:
 
Feb 25, 2014 at 11:51 AM Post #3,929 of 8,377

headwhacker

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  Yea so umm, I'm not defending JHA or anything, but just so everyone is aware:
 
 
Order placed on 1-12-2013 with BF discount
Impressions sent in on 6-12-2013
Impressions received on 9-12-2013
Order status updated on 12-12-2013
Order shipped on 24-1-2014
Order received on 27-1-2014
Nuts broke on 2-2-2014
New cable sent out on 2-6-2014
New cable received on 2-7-2014
Refit requested on 2-8-2014
Sent in for refit on 2-10-2014
Repairs completed on 2-14-2014
Shipped back to me on 2-17-2014
Received on 2-18-2014
 
 
Seems pretty efficient to me counting the added BF volume and the holidays. I would get off the CF train.

You are just the exception. My order was placed on 30Nov for Acrylic Roxanne. They received the impressions on 05Dec. I sent my first follow up email on the 27Jan I got a vague reply about shipping basically saying no ETA and asked me to check again after a couple of weeks..
 
Then someone mentioned the CF case was holding the delivery for Acrylic Roxanne so on 29th May I sent a mail to Angie to check if this is true and if they can just sent it immediately with the round case. I didn't get a reply until the following week when I sent another email complaining about the delay/lack of updates and if I can cancel my order if they can't provide an ETA.
 
They finally shipped mine with the round case on 7th Feb and delivered to my address on the 10thFeb. I was on a trip that week so I got to try it on the 16th.
 
Although I'm enjoying Roxanne now, still disappointed with the experience.
 

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