Just a follow up from my previous comment regarding faulty playlist. I tried everything including clearing all music from the player. It's condition worsened to the point that when I switched it on it would freeze on the loading screen. I went through an intermediary HIFI shop (not the company I bought it from) and they sent it to Astell and Kern, estimating a 4 week turnover. 2 months later I was contact by the shop to come pick up the player. AK had sent me a new one at no cost. I'd had the player for 2.3 years, so it was out of warranty. I've had similar experiences with Cowon in the past, but I was expecting it. Happy customer here.