Hi,
In summer 2018, I bought the B&O H9i from an official retailer in the south of France.
In october 2019, the H9i turned out to be defective. Bluetooth could not be associated with any device anymore.
I wrote B&O about this.
They replied asking to return it to dealer.
I explained that this would be difficult as I bought it in south of France and I live in Paris (or next to Paris).
So they asked to make some basic test to see if I could fix it.
Those did not work.
They asked if I could make a short movie of the problem, which I did.
After they got the movie, they said that there seems to be a problem indeed.
So they gave me a coupon to print to return the headphone to be serviced.
After 3 days, the headphone arrived at their facility.
After 3 more days, they came back to me and said that the headphone was sent back to me with a tracking number.
3 days later, I could go get the package... SURPRISE : what I got was a brand new H9 3d gen as a replacement. Only thing is, it was the "Silver and gold" version
Oh : and they also added : please keep these mails as the warranty will start for 2 years again beginning from the day you'll receive the headphone.
Not complaining about the customer service. I shipped the headphone to Germany by the way, not Denmark...
Regards.