My email to UE about my mis-shipped package

[lindrone]

Quote:

Hey there again Mindy, Before I say anything else, I'll just let you know today has not been a good day so far... so I'm more than a little agitated to begin with (just about anything that could go wrong has). So I chose not to call you guys on the phone, I'll probably end up screaming and yelling. To compound my already bad day, which isn't your fault, my UE order did not get shipped correctly. This morning I got a message from FedEx (I couldn't answer the phone at the time of the call, due to the commute that had taken me underground and thus losing my cellphone signal) that they did not have a Suite # for my delivery address. Sometimes this happens because the Suite # gets cut off on the label, which I have seen it happen as we ship things out from our office. That's why we always made sure that Suite # is always on the second address line. Either way, whatever the reason might have been (I don't know yet, since the package isn't here), they did not have the suite # information. Thus they turned the truck around and went right back to the FedEx station. So my overnight delivery will indeed, not be overnight anymore. For a $1000 package to be delayed due to negligence did nothing to brighten my day. Given some other day when things are going well, perhaps I would've been more forgiving of the situation... just not today, since I'm already in a particularly bad mood to begin with. Anyway, thought I let you know, so in the future for shipping to other potential customers, please make sure things like Suite # and Apt # are not left off the package.

Nevertheless, I'm so pissed...

The only hope I have now is that the FedEx guy that drops by everyday magically shows up with my package. Unlikely though, as FedEx usually divides up these special delivery (overnights) from their normal express service.

 

[Big D]

Quote:

Originally Posted by lindrone Nevertheless, I'm so pissed... The only hope I have now is that the FedEx guy that drops by everyday magically shows up with my package. Unlikely though, as FedEx usually divides up these special delivery (overnights) from their normal express service.

That's a disappointment, but can't you collect it yourself later this evening from the depot?

They made two attempts on the same day at delivering mine to a friend in the US so maybe they could come back again?

 

[lindrone]

Quote:

Originally Posted by Big D That's a disappointment, but can't you collect it yourself later this evening from the depot? They made two attempts on the same day at delivering mine to a friend in the US so maybe they could come back again?

I'm hoping they'll make a 2nd attempt today, but that's not guaranteed.. just the fact this whole fiasco happened pisses me off.. a $1000 merchandise should *never* *ever* get mis-shipped, period. Or maybe my expectation of service is too high?

I guess in contrast, when I ordered Sensaphonic, I got them in about the same time-frame, but I picked them up from my audiologist, so I don't know exactly how long it took. However, I didn't have to pay for shipping either. If I paid for overnight shipping, I expect them to get here.

Collection from depot is possible, but given my busy work day schedule today, and the fact depot is a good amount of driving distance away.. I'd have to commute home and get my car, and then drive to the depot that's about 10 miles out of the way. It's just not going to happen.

SOOOOO PIIIIISSSSSSSEEEEEDDDDDD!!!!

Actually, I'm probably beyond pissed off at this point due to everything else that's happened at work today, I'm demoralized.

 

[gorman]

Lindrone, I'm really sorry about this. I have to say that I'm honestly surprised, since they were so good at handling my case, what with them needing to ship to an hotel, on a given timeframe... I received them overnight even if I payed for 2nd day delivery.

Sometimes bad luck is unescapable...

I hope you will enjoy them when they arrive and I hope you will not let this misfortune cloud your hearing impression (listening to music in a bad mood really sucks).

 

[Big D]

I can empathise well.

My phones "disappeared" as I mentioned before and could not be found at my local FedEx depot for 48 hours. They had travelled from Las Vegas to New York and then via London to Nottingham, yet at the last stage it had appeared they'd been stolen. Fortunately they did turn up and I was really pissed off at the depot when I collected them to find the package opened and the box cut open, with a large scratch down the case.

As soon as I got to listen to them my anger subsided. Maybe a chill out with the Sensas overnight if you don't get them today then look forward to tomorrow.

 

[oneeyedhobbit]

I know that sort of thing sucks on an already frustrating day, but just chill and go with the flow, Lindrone. You'll have them tomorrow.

 

[lindrone]

If FedEx had lost the package somewhere (which FedEx has actually never done to me.. I've had one case where I had to pick up a package, but only because the originator.. well, screwed up the address), I would be talking to them on the phone and demanding it be re-delivered.

This mistake is definitely on UE's end, since they had to call me and ask me about the missing Suite # information. It definitely won't affect how I feel about the headphones themselves, but I am pissed that I paid for overnight shipping which is now *not* overnight any longer.

If I didn't have to pay for shipping, then whatever, if they are going to charge me extra for different shipping options, they better be sure they deliver.

*sigh*.. I'm just so disappointed.

 

[plainsong]

Being that it's their screw-up for not checking the address, I'd say they should refund you the cost of shipping as a customer service issue. Of course, most companies wouldn't do that, but I would (if I had a company

).

 

[cmascatello]

I guess I should feel lucky today. I sent my Karma to Jerry at UE so that he could test the output levels for Gorman and a few others here. They received it yesterday and were able to get it out to me after testing last night. I just got the Karma back in my hands and my Apt. # was properly added as a 2nd line below my street address. My sympathies to you, however, b/c I know exactly how it feels to not get a toy when it was supposed to arrive. I am looking forward to your thoughts and eventual review(s).

 

[wolfen68]

Sorry Lindrone...

However, in the "grand scheme of life" a minor delay on a set of cans is really a small thing. Kinda philosophical I know....

If you think of it, over the years UPS and FEDEX have streamlined things so well that we take instant shipment for granted. I remember being a kid and ordering things out of comic books (like sea monkeys

) and waiting 4-6 weeks for delivery.

 

[gorman]

Lindrone, I think if you write to Mindy they will offer a refund. If it's been their mistake I'm sure they will give you the money back. This, at least, is what I guess their reaction will be, given my past experience with them.

 

[lindrone]

Quote:

Originally Posted by wolfen68 I remember being a kid and ordering things out of comic books (like sea monkeys ) and waiting 4-6 weeks for delivery.

LOL... yeah right, you were going for the x-ray glasses....

 

[Zuerst]

Quote:

Originally Posted by lindrone ... a $1000 merchandise should *never* *ever* get mis-shipped, period. Or maybe my expectation of service is too high?

My house number is 606, for some reason the UPS guy left my $1500 laptop at the front door step of house 600... What???!!! And what kind of ($*%@# merchant would ship a laptop using a method that just leaves the thing at someone's front door? Never buying stuff from that merchant again.

 

[plainsong]

Heheh, UPS is the first problem in that statement. But we all know about shipping woes with them, so this isn't to derail the thread.

Quote:

Originally Posted by Zuerst My house number is 606, for some reason the UPS guy left my $1500 laptop at the front door step of house 600... What???!!! And what kind of ($*%@# merchant would ship a laptop using a method that just leaves the thing at someone's front door? Never buying stuff from that merchant again.

 

[lindrone]

Lucky enough, I got my UE today... because the FedEx guy that usually comes by for an afternoon delivery was able to get the package routed over to him...

The package has a big "urgent" sticker on it.. with the right suite # and company name (which I didn't give, but they took it just in case).

I'll post some initial impressions tonight...