I have to say RAQ kinda echoes my sentiments, as a new comer to this hobby enjoying all the different noise signatures that the different amps and ic's etc bring to the table, it would have been encouraging to see a real engagement with the op's concerns and questions as opposed what degenerated into quite frankly, nothing more than a pissing contest.
VD'S rep here, whether the owner, or an employee has probably done untold damage to that company, but to be fair, the pics in the first post would have done the most.
As it is, my search for reputable and reasonable companies to do business with (read: give my money too) has just been made that little bit easier with the demonstration of company practice and policy by VD in this thread.
It has been pretty shocking to witness actually, especially when you "expect" companies to engage with the questions and concerns of it's customers, both present and potential.
Infact, tbh, it would be nice to see if thing can be moved forward with increased communication and a sincerity to deal with the issues raised in a sensible and mature fashion.
I am also aware that perhaps I may be deemed a little naive for hoping tat could be a possibility