So this is a part rant and part cry for help. One of my earpiece was jammed with the connector wire and when I disconnected it, the pin in MMCX on the earpiece broke off and got stuck to the wire. For comparison I think this is not a serious damage and when I asked Shure Asia to help me get the repair done. They redirected me to a Korean reseller: Sama Sound. Apparently they do not offer repair and are willing to sell me another earpiece for MEASLY 450USD. Then I asked Shure Asia again if they can help me get it repaired instead of just thrashing it. Their reply: Hi John, The earpiece with broken connector is irreparable. Please contact Sama for a replacement earpiece. Thank you for your understanding. I mean is it normal to just throw away perfectly working drivers because...their connector broke? I understand I will have to pay for the repairs since its past the warranty period but still paying full price(I think it's more than that as you can grab one for 800USD brand new with all the accessories.) seems like a really hostile way to treat a customer. In fact, there is this really angry post by another Korean, who managed to find MMCX(apparently these things break a lot) replacement on eleparts and repaired it himself. I doubt I can do this, but I think Shure needs to really reconsider their repair services. http://gall.dcinside.com/board/view/?id=earphone&no=693929 If anyone who know of a 3rd party repair service that can fix a broken MMCX connector, I'd love to know.