Well, I posted the faulty JH5pro's back to JH audio repairs with the repair form. someone received and signed for them (tracked courier) on the 25th around lunchtime. I'm yet to receive an email from JH Audio about the repair process however. I hope they're fast to process, repair and return them. my ue metro-fi 400's just don't cut it. Still, I must say, once this issue is resolved, regardless of how satisfied I may be with the end product, I would never purchase from JK Audio again. Not after having to go through a repair process for a brand new product. What kind of QC are they running, if any? It's just not good enough to let something like that slip through, and waste a customers time, and also money, because I had to pay to courier them back to USA from New Zealand. Which isn't exactly cheap.