[Luke Pighetti]

 ​

 ​

 ​

We've shaken up our policies a LOT today. Here are the cliffnotes:​

NEW! Upgrade Policy
Upgrade any earphone you bought new for the difference in retail + $50 USD.
Example: SERA to MAYA $350 USD​

REDUCED! Restocking fee on returns is now 10%

REDUCED! Reshell fee is now $150 USD

REDUCED! Basic out of warranty repairs are now $50 USD

Read more about our new policies here: https://vibrolabs.com/pages/faq​

 ​

Also, there is special news for my early supporters at the end of this video!​

 ​

 ​

HAPPY HOLIDAYS! (is it too early for that?)​

 

[sq3rjick]

Fantastic news, Luke!  I'm sure this will be much appreciated by many of the early adopters.

 

[Luke Pighetti]

  Fantastic news, Luke!  I'm sure this will be much appreciated by many of the early adopters.

 
I have been struggling to find a way to thank them, I hope they will appreciate this!

 

[Mython]

I'm not a Vibro Labs customer, but credit where credit's due - your new policies seem exceptionally fair and look to be a sincere effort to look after customers.
 
Nice one, Luke

 

[Luke Pighetti]

  I'm not a Vibro Labs customer, but credit where credit's due - your new policies seem exceptionally fair and look to be a sincere effort to look after customers.
 
Nice one, Luke

I'm really excited for the new upgrade policy. It basically means you can buy a SERA today and enjoy it until you're ready to upgrade to a MAYA. Or you can buy a MAYA and wait for our next flagship.
 
The new restocking fee also opens up the chance for people to audition for 15 days.

 

[Ting Tiew Yik]

the upgrade policy definitely benefits a lots of newcomers like me,wish every company introduce this policy

 

[The Life]

Customer-friendly policies like this should definitely be encouraged and supported.

 

[Niyologist]

Wow. I got to get into Vibro Labs now.

 

[bvng3540]

How much to upgrade Aria to Maya?

 

[Luke Pighetti]

How much to upgrade Aria to Maya?

 
Retail ARIA: $499
Retail MAYA: $699
 
Upgrade ARIA to MAYA: $250 + shipping
 
I should be clear that you must have purchased your original earphone new from Vibro Labs to do upgrades.

 

[senorx12562]

Very fair pricing Luke. You can bet that when the time comes for a new iem, vibro labs will be right at the top of my list, especially with the reports of sound qjuality and the cheaper restocking fee. Thanks and Cheers, mate.

 

[ExpatinJapan]

well done, Luke!

 

[linux4ever]

Very good!!! all the best Luke!

 

[bvng3540]

If ALL other high end vendor has this deal, I would have changed new IEM every time they came out with new models

 

[Luke Pighetti]

If ALL other high end vendor has this deal, I would have changed new IEM every time they came out with new models

 
I encourage it!