I sent my UERM in for a reshell as well... I never received a email with an estimate of when it would be done, just a bill, which i paid. Also never received a email saying along the lines of "we are finished and shipping them out to you...", which they do, because my buddy received that email one 1 week before me.
I did receive them March 30th I believe? Took around 4 weeks, almost 5, no problem I'm patient. There is a fit issue, again no problem I'm sure it can be fixed. Main issue is one side sounds different from the other. Not at a fit issue type sound difference, but almost as if a filter or something isn't at the same depth as the other side. When I received the UERM from original owner I was able to get them to seal evenly, so I know they worked great then. Bummer there is a issue now. Hopefully the issue is something like a filter? IDK, hoping for the best.
A day after (March 31st) receiving the reshell from Inearz I decided to email them to get the ball rolling on what to do (Also asked if they could reshell another CIEM I had). Days go by, no email back. Ok no problem everyone is busy... I following up (April 6th)... Still no email
Today (April 8th), I finally call to see what form needs to be filled out and what other info they need about my issue.
Anyways, sorry if this is tough to read, just a bit of a scatter brain. If anyone is interested in a update later down the road just let me know and I'll be happy to keep things updated.