And i appreciate that. But thats is not what have problem with. Even though other corriers offer plenty of solutions in that regard before even attempting to deliver. And they do find a way to deliver 4 times a week while i am at work. So go figure.
My main problem with RM is that services that actually ARE provided are not carried out.
For example i have post office 2 min walk from me. Royal mail offers to redeliver it to local post office for a small fee. And its a perfect option for me; So i go book it. Next day or 2 i get confirmation that it is waiting for me in post office. I pop in its not there. I pop in in few days, still not there. 2 weeks later, nope.
So waste 3hrs to get to their depot and wait in a queue. And its there waiting to be collected, after paying for delivery.
And that happened for 4 times in a row in 5 months.
Now anytime i order something online and see royal mail delivering i either call to cancel or change currier. Unless there is no other way and im desperate.
Or take small items you book for redelivery. it suddenly flies through your letterbox without signing lol.
Rm system is just out dated and unflexible at all.
You have every right to be aggrieved if that is how RM is treating you; none of that behaviour is is excusable. Sometimes I absolutely despair of my fellow workers - and that's coming from a union representative and unit trainer!