[Sound Eq]

   
Hi,
 
1. Try a different USB cable.  Narrow down to USB cable or the port.
 
2. Then contact your retailer and they will sort you out with a new USB3.0 cable or swap out the pcb for you.
 
3. As always, you can also open a support ticket and the team will look after you. They will copy in your retailer etc.
 
http://support.ifi-audio.com/
 
It may just be the case that a new USB3.0 cable is sent to you. These cables are made in the tens of thousands. So we always see a few rogue ones.

 
Cheers.

thanks 
 
but i bought my ifi from uk ( analogue seduction ) online, and I live in israel, so how am i supposed to deal with that now.
 
this is so bad to me, as even if i just touch my ifi is disconnects from my laptop, i do not have another blue usb cable to try what you suggested

 

[iFi audio]

  thanks 
 
but i bought my ifi from uk ( analogue seduction ) online, and I live in israel, so how am i supposed to deal with that now.
 
this is so bad to me, as even if i just touch my ifi is disconnects from my laptop

 
Hi,
 
We can send a USB cable to you from the UK > Israel.
 
For obvious reasons, please do not post your details here.
 
Open an STS and they team will take care of the rest.
 
ttp://support.ifi-audio.com/
 
Cheers.

 

[Sound Eq]

 
Hi,
 
We can send a USB cable to you from the UK > Israel.
 
For obvious reasons, please do not post your details here.
 
Open an STS and they team will take care of the rest.
 
ttp://support.ifi-audio.com/
 
Cheers.

 


the stickers that the serial number got removed so how can i now know what my serial number is, i still have the box though

please help in answering to submit this ticket

 

[Music Path]

 
Hi,
 
We can send a USB cable to you from the UK > Israel.
 
For obvious reasons, please do not post your details here.
 
Open an STS and they team will take care of the rest.
 
ttp://support.ifi-audio.com/
 
Cheers.

 


the stickers that the serial number got removed so how can i now know what my serial number is, i still have the box though

please help in answering to submit this ticket

Serial is on the box too.

 

[nopc0de]

I just tried the XBass switch in the combination with the 3D switch while playing GTA V.
 
I'm not sure if those options are made for playing games but I think it sounded really good.

 

[Sound Eq]

Serial is on the box too.

 


well i opened a ticket and lets see how long it will take to get a response

 

[technobear]

Yes, some of those blue USB cables are a pain. I ended up wrapping tape around mine so that it fits more securely into the back of the iDSD.

 

[Sound Eq]

Yes, some of those blue USB cables are a pain. I ended up wrapping tape around mine so that it fits more securely into the back of the iDSD.

yeah especially if you order from an online store outside your country, then you almost will lose 2 months just to get a cable replacement, between opening a ticket and it getting shipped.
 
i sent my ticket yesterday and so far no one replied to me, so lets see how things will go, before i go berzerk online, and i guess some people know me already how critical i can get online

 

[Thenewguy007]

I just installed the old firmware a week ago, would I have to uninstall that older firmware before upgrading to the new one?
Or will the newer firmware automatically overwrite it?

 

[gixxerwimp]

 

Yes, some of those blue USB cables are a pain. I ended up wrapping tape around mine so that it fits more securely into the back of the iDSD.

yeah especially if you order from an online store outside your country, then you almost will lose 2 months just to get a cable replacement, between opening a ticket and it getting shipped.
 
i sent my ticket yesterday and so far no one replied to me, so lets see how things will go, before i go berzerk online, and i guess some people know me already how critical i can get online

 
While you're waiting for your replacement iFi USB 3.0 Type A male-to-female cable, save yourself a lot of aggravation and just buy a short USB 2.0 Type A male-to-female cable. It's not special, just a USB Type A extension cable. If you can't source one locally, just go online and buy the cheapest one you can (or 2-3 just in case that one is a dud too). I'm also waiting for a replacment iFi blue cable. I know how aggravating it can be not to be able to use your new toy because a $2 accessory that came with it is defective. The USB 2.0 Type A-to-B male-male cable I got with my iDAC2 was a dud, and I had to go out an buy another one in order to use. I have already given iFi feedback about QA with regard to they're cables, and they're attitude seems to be "we'll replace it if it's faulty, but not much we can do about it cuz they're cheap cables". I'm a magnet for products with problems, but I've never run into a faulty cable with all the stuff I've bought. Both iFi micros I've purchased have had defective USB cables ... just saying.
 
Anyway, go get something like this, then keep the iFi cable as a spare or for charging when you get it.
http://www.ebay.com/itm/A-Type-Male-to-Female-USB-2-0-Clear-Blue-Extension-Cable-50cm-/311323809195
 
 

 

[john57]

  I just installed the old firmware a week ago, would I have to uninstall that older firmware before upgrading to the new one?
Or will the newer firmware automatically overwrite it?

Most firmware updates overwrite the old. It is treated as a complete new version not updating some old code parts.

 

[Sound Eq]

 
While you're waiting for your replacement iFi USB 3.0 Type A male-to-female cable, save yourself a lot of aggravation and just buy a short USB 2.0 Type A male-to-female cable. It's not special, just a USB Type A extension cable. If you can't source one locally, just go online and buy the cheapest one you can (or 2-3 just in case that one is a dud too). I'm also waiting for a replacment iFi blue cable. I know how aggravating it can be not to be able to use your new toy because a $2 accessory that came with it is defective. The USB 2.0 Type A-to-B male-male cable I got with my iDAC2 was a dud, and I had to go out an buy another one in order to use. I have already given iFi feedback about QA with regard to they're cables, and they're attitude seems to be "we'll replace it if it's faulty, but not much we can do about it cuz they're cheap cables". I'm a magnet for products with problems, but I've never run into a faulty cable with all the stuff I've bought. Both iFi micros I've purchased have had defective USB cables ... just saying.
 
Anyway, go get something like this, then keep the iFi cable as a spare or for charging when you get it.
http://www.ebay.com/itm/A-Type-Male-to-Female-USB-2-0-Clear-Blue-Extension-Cable-50cm-/311323809195
 
 

 


thanks for letting me know, then i will buy one of those until a replacement cable arrives, but i hope they will send me one

 

[Sound Eq]

can someone please recommend me how to set up ifi micro dsd with jriver, what settings shall i choose in jriver please

 

[iFi audio]

  Most firmware updates overwrite the old. It is treated as a complete new version not updating some old code parts.

 
Hi,
 
Correct!

 

[iFi audio]

1. 1,155 Posts. Joined 3/2013

iFi will rock your Mac world

Double-click for DSD256 DoP on OS X
 

 
 
The DSD DoP Revolution – and updater now on OS X
 
A few days ago, we launched the special Firmware version 5.0 (and the sub-versions). We incorporated an ‘Easter Egg;’ we have coded three separate iFi dmg files for updating the 3 ‘flavours’ of firmware on OS X.
 
1) Firmware v5.0 optimises DSD via DoP was launched a few days ago to give it equal performance; freedom from clicks and sound quality on par with native DSD (which was up to now, only available on Windows). While the 30% data overhead of DoP is retained, special code optimisation in the iFi firmware brings it level with ASIO native. Sonically, both protocols are now equally good.
 
2) Special sub-version firmware v5.0A that enables DSD256 via DoP (on iDSD nano and iDAC2 micro). Supports DSD256 on all major computer platforms including Smartphones and Streamers as well as computing platforms like Windows, OSX and Linux. Further, there is lso sub-version 5.0B is for micro iDSD only to disable sleep mode for Android and similar devices^[1].
 
3) iFi Firmware update on for MAC which introduces the much requested option to update the specific firmware not only via Windows PC but also using Mac OSX. Making iFi one of only a handful of companies to develop a proprietary Mac OS X firmware update application.
 

---

[1] Thus prevents the iDSD micro from drawing charge from recent generation Android Phones/Tablets/Phablets. Also prevents any click/pop generated by the iDSD micro entering sleep mode.
 


 
 
Not everyone spotted the Easter Egg which was the dmg files.
 

 
So if you are a MAC OS X user (you need 10.10.0 or later - so quite a recent version of OS X).
 
MACFirmwareupdatetov5.0.pdf 119k .pdf file
 
 
Note:
The Firmware is 'built-into' the dmg file. So, one must select the correct 'flavour' of firmware dmg file to upgrade.
 
Unlike Windows where one does a 'browse.'
 
If youare a MAC person, no need to source a Windows PC.
 
We hope you like it as it was a little bit of work (heck, otherwise there would be loads of dmg files out there.)