[antenorhs]

I already opened, but ifi is charging me 165 gbp to fix this Changing the pcb, besides weeks of waiting and two way International shipping ... but i don't think it worth and i think by changing this switch it will be allright with a fair cost and quickly.

Can you please open up a ticket at our support platform here?

https://support.ifi-audio.com

Thanks!

I a

 

[iFi audio]

but i don't think it worth and i think by changing this switch it will be allright with a fair cost and quickly.

Hey, if you can change this switch on your own, by all means please do so!

 

[antenorhs]

Sure. I only wanna know where can i buy it over the internet. I couldn't find.

 

[iFi audio]

Sure. I only wanna know where can i buy it over the internet. I couldn't find.

That's understandable. I'll ask what type of a switch it is and I'll let you know IF I'm allowed to. If I am, I'll get back to you

 

[antenorhs]

That's understandable. I'll ask what type of a switch it is and I'll let you know IF I'm allowed to. If I am, I'll get back to you

OK, that would be great!! Thank you so much!

 

[LightBlue77]

Mine also had this issue, iem switch was causing imbalanced sound, until I figured it out I thought it is definitely broken. Moving it a bit fixes the issue but it was annoying for a while.

 

[antenorhs]

Mine also had this issue, iem switch was causing imbalanced sound, until I figured it out I thought it is definitely broken. Moving it a bit fixes the issue but it was annoying for a while.

Yeah... i had to pull out the plastic cap and open to clean using a contact cleaner can. When i moved the micro idsd over my desk, sometimes the iematch switch also moved, causing distortion and imbalance.

 

[iFi audio]

Mine also had this issue, iem switch was causing imbalanced sound, until I figured it out I thought it is definitely broken. Moving it a bit fixes the issue but it was annoying for a while.

Larger switches didn't make it because of how packed the product is inside, but I'll pass on this feedback to our R&D.

 

[networkn]

I am having sudden issues with my Micro DSD unit. I upgraded it to 5.3 firmware and when I went into Tidal it said it had exclusive access to MQA (though still no purple light) but the volume is disabled. I installed the latest drivers as well and that is set to Max volume. The problem is the sound is barely audible to my Beyer T1's with the volume at 80% in Tidal or Spotify. The music sounds mostly OK but does sound disorted at times as well. I am unsure what I have changed that I caused this. The output in Windows is set to IFI by AMR HD+ and USB.

In the Windows Sound Control Panel I have the sound set to 32Bit 192K but I have tried at 24bit 192K.

I just tried this on my phone connected via USB-C as wel! It's the same.

What can I check?

 

[iFi audio]

I am having sudden issues with my Micro DSD unit. I upgraded it to 5.3 firmware and when I went into Tidal it said it had exclusive access to MQA (though still no purple light) but the volume is disabled. I installed the latest drivers as well and that is set to Max volume. The problem is the sound is barely audible to my Beyer T1's with the volume at 80% in Tidal or Spotify. The music sounds mostly OK but does sound disorted at times as well. I am unsure what I have changed that I caused this. The output in Windows is set to IFI by AMR HD+ and USB.

In the Windows Sound Control Panel I have the sound set to 32Bit 192K but I have tried at 24bit 192K.

I just tried this on my phone connected via USB-C as wel! It's the same.

What can I check?

Is it normal if you're not using Tidal/Spotify? Can you please check?

 

[networkn]

Connected via USB to my laptop even youtube is pretty quiet.
Is it recommended to use the drivers from the IFI website or just use Windows 10 built in drivers? I assume I can't use the IFI Control Panel with the built in drivers? Seems like it's not the drivers though as it's quiet attached to my phone as well.

 

[antenorhs]

Connected via USB to my laptop even youtube is pretty quiet.
Is it recommended to use the drivers from the IFI website or just use Windows 10 built in drivers? I assume I can't use the IFI Control Panel with the built in drivers? Seems like it's not the drivers though as it's quiet attached to my phone as well.

Did you check the ieMatch switch? This switch is causing me trouble because it doesn't sets firmly in one position. And inside the unity there is a plastic cover over the switch, wich can obstruc its path, preventing you to disable it.

 

[networkn]

Wow nice catch @antenorhs I didn't notice it seems to have been bumped to the on position from off. I didn't checked it since I never touch those switches! Thanks, I was worried.

 

[iFi audio]

Did you check the ieMatch switch?

Good catch!

Wow nice catch @antenorhs I didn't notice it seems to have been bumped to the on position from off. I didn't checked it since I never touch those switches! Thanks, I was worried.

OK, so now everything is in order?

 

[antenorhs]

Wow nice catch @antenorhs I didn't notice it seems to have been bumped to the on position from off. I didn't checked it since I never touch those switches! Thanks, I was worried.

Great! Glad to help!