- Nov 9, 2013
1. Try a different USB cable. Narrow down to USB cable or the port.
2. Then contact your retailer and they will sort you out with a new USB3.0 cable or swap out the pcb for you.
3. As always, you can also open a support ticket and the team will look after you. They will copy in your retailer etc.
It may just be the case that a new USB3.0 cable is sent to you. These cables are made in the tens of thousands. So we always see a few rogue ones.
but i bought my ifi from uk ( analogue seduction ) online, and I live in israel, so how am i supposed to deal with that now.
this is so bad to me, as even if i just touch my ifi is disconnects from my laptop, i do not have another blue usb cable to try what you suggested