[tonyo442]

I think if i have 5 units of Pro ICan on at least one unit my WE396A will work.
It's too random, some units are more tolerant to swap tubes than other...
I think IFI don't test any other tubes, it meant to be working only with NOS GE5670.
That's bad becouse i own cheaper (half price of Pro ICan) tube amp and i could swamp tubes almost without any restrictions.

the last 2 sets of tubes are of our GE5670 bought at ifi pro, it is they who provided them, and they do not function,

 

[vonBaron]

the last 2 sets of tubes are of our GE5670 bought at ifi pro, it is they who provided them, and they do not function,

So this is ridiculous...
What was thier reply to that? I will be shame.
I think they should redo ICan and IDSD to proper tube swap.

I found this in amazon about swaping tubes:

While others may provide you with an answer, we cannot recommend swapping the tubes. They're situation in the circuit in such a way that makes swapping them difficult, not to mention that doing so will also void your warranty. Proceed at your own discretion.

So better like stock GE5670 or go find another amp...

 

[bluesaint]

Havent been on the forum lately, but I've swapped tubes on idsd pro and ican pro for a long time now.

I've swapped in 6n3p-dr, JW 2c51, GE 5670 3 mica, and much more. The only time where I ran into red light is when theres a slight gap between the tube pins and the socket. When putting tubes in, your hands feedback may tell you it's all the way in, but I've found from visual inspection it didnt make it in all the way. So double check visually.

The 2nd culprit I've found was the top connector pins when sliding the cover back on that the white sticker wasnt aligned and leaving the possibility for pin to touch the cover.

Outside of that, haven't had any real incompatibility though.

 

[vonBaron]

Havent been on the forum lately, but I've swapped tubes on idsd pro and ican pro for a long time now.

I've swapped in 6n3p-dr, JW 2c51, GE 5670 3 mica, and much more. The only time where I ran into red light is when theres a slight gap between the tube pins and the socket. When putting tubes in, your hands feedback may tell you it's all the way in, but I've found from visual inspection it didnt make it in all the way. So double check visually.

The 2nd culprit I've found was the top connector pins when sliding the cover back on that the white sticker wasnt aligned and leaving the possibility for pin to touch the cover.

Outside of that, haven't had any real incompatibility though.

Can you make picture of that white sticker that you write about? Becouse i don't know where is this.

 

[tonyo442]

Havent been on the forum lately, but I've swapped tubes on idsd pro and ican pro for a long time now.

I've swapped in 6n3p-dr, JW 2c51, GE 5670 3 mica, and much more. The only time where I ran into red light is when theres a slight gap between the tube pins and the socket. When putting tubes in, your hands feedback may tell you it's all the way in, but I've found from visual inspection it didnt make it in all the way. So double check visually.

The 2nd culprit I've found was the top connector pins when sliding the cover back on that the white sticker wasnt aligned and leaving the possibility for pin to touch the cover.

Outside of that, haven't had any real incompatibility though.

it is true that the tubes if they are inserted incorrectly can not work,
and especially the most important would have been to read what I had written since the beginning, the tests were done with 5 sets of tubes, all GE5670, and of course when I replace the tubes must hold the support not to take the risk of the desodized, 2 sets of tubes were sent by ifi pro themselves, there are only the tubes delivered with the ifi pro ican that work, as a reminder, I had tube amps since 1970s,

 

[iFi audio]

I think IFI don't test any other tubes, it meant to be working only with NOS GE5670.

We did many, but we stick to the ones inside of our products. In case of pro iCAN it's GE5670.

hello, with the French importer, we are there on the site help, I have several times explained that I made the tests with 5 sets of tubes GE 5670, to reverse a new tube with a tube of origin, abort right, after left, and still the amp does not work, the light goes red and flashes a few days ago, I redid the same tests with tubes you sent me, there are only the tubes delivered with the ifi pro that work, everything has been done and explained, and on the answer of the ticket, you always ask me the same thing, I do not understand ifi pro, when there is a problem on one of your device, you do not want to take any more the problems, this failure I detected a few months after the purchase, I wanted to have a GE 5670 tube game, the first game did not work, I thought the tubes were defective, and subsequently I bought others and always the same, and the last tubes it's you who had provided them, so either the ifi pro ican has a problem, or all GE 5670 tubes are bad,

Can you provide us with your ticket number so we can see what actually happened? Our staff here on HF are not the same people responsible our support line. Thanks!

I think they should redo ICan and IDSD to proper tube swap.

We think we did more than well with both these products considering their size and performance. Plus, tube swaps are possible.

 

[tonyo442]

We did many, but we stick to the ones inside of our products. In case of pro iCAN it's GE5670.



Can you provide us with your ticket number so we can see what actually happened? Our staff here on HF are not the same people responsible our support line. Thanks!



We think we did more than well with both these products considering their size and performance. Plus, tube swaps are possible.

hello, I took the time to redo more accurate tests, 5 pairs of GE 5670 tube sets w only 3 tubes work including the 2 tubes of origins,
the 2 sets of tubes sent by ifi pro do not work, maybe most GE 5670 w, are not good, ticket # 347507

We did many, but we stick to the ones inside of our products. In case of pro iCAN it's GE5670.



Can you provide us with your ticket number so we can see what actually happened? Our staff here on HF are not the same people responsible our support line. Thanks!



We think we did more than well with both these products considering their size and performance. Plus, tube swaps are possible.

We did many, but we stick to the ones inside of our products. In case of pro iCAN it's GE5670.



Can you provide us with your ticket number so we can see what actually happened? Our staff here on HF are not the same people responsible our support line. Thanks!
hello, I took the time to redo more accurate tests, 5 pairs of GE 5670 tube sets w only 3 tubes work including the 2 tubes of origins,
the 2 sets of tubes sent by ifi pro do not work, maybe most GE 5670 w, are not good, ticket # 347507


We think we did more than well with both these products considering their size and performance. Plus, tube swaps are possible.

hello, I took the time to redo more accurate tests, 5 pairs of GE 5670 tube sets w only 3 tubes work including the 2 tubes of origins,
the 2 sets of tubes sent by ifi pro do not work, maybe most GE 5670 w, are not good, ticket # 347507

 

[tonyo442]

5 sets of tubes = 10 tubes sure 5 sets of tubes = 10 tubes, 3 work including the 2 tubes delivered with pro ican,

 

[tonyo442]

[QUOTE = "tonyo442, post: 15232796, membre: 489344"] 5 séries de tubes = 10 tubes sûrs 5 séries de tubes = 10 tubes, 3 pièces comprenant les 2 tubes livrés avec pro ican, [/ QUOTE]

 

[iFi audio]

ticket # 347507

We'll ask our support team, stay tuned please.

 

[vonBaron]

No matter how good i put WE396A in Pro ICan they don't work and no matter how bad i put stock GE5670 they will work...
IFI support is very slow...

 

[iFi audio]

No matter how good i put WE396A in Pro ICan they don't work and no matter how bad i put stock GE5670 they will work...
IFI support is very slow...

Our tech team does their very best to provide our customers with quick replies, it usually takes up to 48 hours, but sometimes a bit longer if our main tech team has to be involved. Having said this, we can't agree with your statement that our support line employees are slow. If you'd like to, please give us your ticket number and we'll gladly check your case, otherwise we'd wait just as everyone else does, thanks!

As for tubes good/bad, Pro iDSD's circuit has its own tolerance for tube values, which means that it internally measures them before startup. If they are within said tolerance, they work. If not, then Pro iDSD goes red. In the event of this happening, we'd check condition of tubes in the first place. If these are off and came from us, we'll gladly swap. If not, then what the machine is indication of a fault developed in tubes.

 

[vonBaron]

Our tech team does their very best to provide our customers with quick replies, it usually takes up to 48 hours, but sometimes a bit longer if our main tech team has to be involved. Having said this, we can't agree with your statement that our support line employees are slow. If you'd like to, please give us your ticket number and we'll gladly check your case, otherwise we'd wait just as everyone else does, thanks!

As for tubes good/bad, Pro iDSD's circuit has its own tolerance for tube values, which means that it internally measures them before startup. If they are within said tolerance, they work. If not, then Pro iDSD goes red. In the event of this happening, we'd check condition of tubes in the first place. If these are off and came from us, we'll gladly swap. If not, then what the machine is indication of a fault developed in tubes.

Thanks, is Pro IDSD has exactly same tolerance as Pro ICan?

 

[tonyo442]

We'll ask our support team, stay tuned please.

hello, my iFi pro ican was posted yesterday to the French importer, + 2 GE 5670 stockpipe sets sent by ifi pro, which did not work on the ifi pro ican,

 

[iFi audio]

Thanks, is Pro IDSD has exactly same tolerance as Pro ICan?

Most likely yes, but we'd need to check with our tech team.

hello, my iFi pro ican was posted yesterday to the French importer, + 2 GE 5670 stockpipe sets sent by ifi pro, which did not work on the ifi pro ican,

Please let us know via a support ticket opened in here: http://support.ifi-audio.com/

Thanks!